Essays about: "PDSQ"

Found 1 essay containing the word PDSQ.

  1. 1. Identifying critical service issues in the service encounter – a first step in the development of a conceptual model for the shipping industry

    University essay from Lunds universitet/Institutionen för tjänstevetenskap

    Author : Claas Boomgaarden; [2015]
    Keywords : LSQM; Shipping Industry; Service Science; Service Dominant Logic; Relationship Marketing; PDSQ; INDSERV; SERVQUAL; Service Encounter; Service Quality; Social Sciences;

    Abstract : Title Identifying critical service issues in the service encounter – a first step in the development of a conceptual for the shipping industry Author Claas Boomgaarden Key Words Service Quality, Service Encounter, SERVQUAL, INDSERV, PDSQ, LSQM, Shipping Industry, Service Science, Service Dominant Logic, Relationship Marketing Purpose The purpose of this research is to provide a first step in the development of a conceptual model for service quality in the shipping industry. Theoretical Perspectives This study is embedded in the theoretical field of service quality. READ MORE