Essays about: "Patrik Westlin"

Found 1 essay containing the words Patrik Westlin.

  1. 1. Fostering Continuous Improvement and Innovation Through the Complaints Process : A case study at a global manufacturing company

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle

    Author : Elias Tinkler; Patrik Westlin; [2020]
    Keywords : Complaints management; Quality management; Knowledge management; Exploitative and explorative quality management; Performance measurements;

    Abstract : Quality and innovation are central elements in a successful business, where organizations are not solely looking to satisfy existing customers with high quality but to create novel solutions for future customers as well. As a result, addressing both concepts are vital for sustaining business longterm, which has led to a conflict regarding where companies should allocate their efforts. READ MORE