Essays about: "Paul Lukong"

Found 2 essays containing the words Paul Lukong.

1. 1. Corporate Governance in Banking Industry: Gender Diversity in Boardrooms : A quantitative study of Swedish - banks during the period 2001-2010

   University essay from Handelshögskolan vid Umeå universitet (USBE)

   Author : Ahmed Hassan; Paul Berinyuy Lukong; [2012]
   Keywords : Corporate governance; board of directors; board variables; gender diversity; agency cost; ROE and banks.;

   Abstract : Banking as a financial institution and a business has gone beyond providing banking servicesand making profits for the proprietors to assume macro positions like involving in activitiesthat propel an entire economy. This has earned the interest of national governments and thesociety as well as the international community as a whole inciting a need for supervision inorder to ensure sustainability. READ MORE

3. 2. Using the SERVQUAL Model to assess Service Quality and Customer Satisfaction. : An Empirical Study of Grocery Stores in Umeå.

   University essay from Handelshögskolan vid Umeå universitet

   Author : Daniel Chingang Nde; Paul Lukong; [2010]
   Keywords : SERVQUAL Model; Service Quality; Customer Satisfaction;

   Abstract : Service quality and customer satisfaction are very important concepts that companies must understand in order to remain competitive in business and hence grow. It is very important for companies to know how to measure these constructs from the consumers’ perspective in order to better understand their needs and hence satisfy them. READ MORE