Essays about: "Peter Verhoeven"

Found 1 essay containing the words Peter Verhoeven.

  1. 1. A study based on Kano model to improve satisfaction of students at university libraries in Sweden

    University essay from

    Author : Peter Verhoeven; Nana Sha; [2017]
    Keywords : Kano Model; LibQUAL TM; University libraries; satisfaction;

    Abstract : This paper designed the questionnaire for the case and combines the Kano Model with the LibQUAL+TM model to understand the students’ perception and expectation of the library service quality in Sweden. Also, find a specific way to improve the satisfaction of the students. .. READ MORE