Essays about: "Public E-Service"

Showing result 1 - 5 of 10 essays containing the words Public E-Service.

  1. 1. MONEY ON (THE) LINE : A Quantitative Study on the Effects of Different Types of Digital Government Services on Petty Corruption

    University essay from Uppsala universitet/Statsvetenskapliga institutionen

    Author : Victor Hasslöf; [2024]
    Keywords : E-government; E-governance; E-services; E-service; electronic; government; governance; digital; government; service; services; digital; digitalization; computer; public; sector; informational; transactional; corruption; petty; crime; economics; quantitative; analysis; 2014; 2013; EGDI; online; index; subindex; disaggregate; conceptualization; data; E-tjänst; E-services; digitalisering; digital; tjänst; offentlig; sektor; korruption; tjänstemannakorruption; information; transaktion; brottsekonomi; dator; ekonomi; kvantitativ; analys; 2014; 2015; EGDI; online; index; underindex; disaggregerad; konceptualisera; data;

    Abstract : Previous research indicates that improving digital government services may contribute to the reduction of corruption. This study seeks to deepen the knowledge of this suggested causal link in several ways. Firstly, it adds nuance by examining the effects of two distinct sub-types of digital government services on specifically petty corruption. READ MORE

  3. 2. Redesigning the user experience in a public organisation : The case of the Swedish Tax Agency’s e-service ”Skattekonto”

    University essay from Umeå universitet/Institutionen för datavetenskap

    Author : Matilda Bankel; [2022]
    Keywords : ;

    Abstract : Public e-services are often synonymous with being frustrating to use. The reason for this is that state-run electronic services (e-services), such as the ones run by the Swedish Tax Agency (Skatteverket), are expected to be intuitive, innovative, and easy to use. READ MORE

  4. 3. Citizen's Perspectives on Municipalities' E-Services : A Study about how a Municipality works with their E-Services and how they involve the Citizens

    University essay from Högskolan Väst/Avd för informatik

    Author : Elin Hedlund; [2020]
    Keywords : Public E-Service; Digitalization; Effectivization; E-Government; Citizen-Centricity; Municipality;

    Abstract : Digitalization and e-services are a hot topic within the Swedish municipalities today. There are a lot of discussions about how the municipalities can improve their services with the help of digital tools. However, the one thing that is often missed is what the citizens or end users' needs and want from a service. READ MORE

  5. 4. Leadership and Responsibility towards the key stakeholders of Municipally Owned Corporations : how organisational ambidexterity mediate the relationship between performance drivers and MOCs performance in Sweden

    University essay from Högskolan Kristianstad/Fakulteten för ekonomi

    Author : Mishael Amo-Mensah; Benjamin Ofei; [2020]
    Keywords : Public governance; managerial autonomy; managerial relationship; service quality; human resource performance and organisational ambidexterity;

    Abstract : Municipally Owned Corporations (MOCs) have several interest groups because they are established to serve the public interest. These stakeholders including citizens expect MOCs to deliver high-quality service. MOCs, on the other hand, need to attract and retain the best talents to pursue their mandate. READ MORE

  6. 5. Behind the curtain

    University essay from Göteborgs universitet/Förvaltningshögskolan

    Author : Per-Erik Nyström; [2015-03-17]
    Keywords : E-service; E-government; Public Administrator; Process; Roles; Implementation;

    Abstract : Public electronic services (e-services) have for a decade plus attracted both scholarly and political attention as the concept carries with it promises of heightened efficiency and an altered relationship between the governed and its government. Pivotal to the success of e-service implementation but often overlooked by academics, are the men and women responsible for its day-to-day maintenance - the public administrators. READ MORE