Essays about: "Quality service delivery"

Showing result 1 - 5 of 131 essays containing the words Quality service delivery.

  1. 1. Value based selling : Key value drivers for SMEs within the steel industry

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

    Author : Simon Anderson; Markus Johannisson; [2022]
    Keywords : Value based selling; Customer perceived value; Perceived value; Value drivers; Värdebaserad försäljning; Kundens upplevda värde; Upplevt värde; Värde attribut;

    Abstract : Building upon previous research around value drivers, the purpose for this study was to review what value-drivers the SMEs within the Swedish steel industry find most important in their suppliers and how the industry as a whole can evaluate this information in a value-based selling approach. In today's literature regarding customer perceived value, the focus has been towards service related industries, and mainly within a B2C context. READ MORE

  2. 2. WIND POWER PROJECT DEVELOPMENT: A MULTI-CRITERIA DECISION ANALYSIS FRAMEWORK FOR SUBCONTRACTORS’ EVALUATION

    University essay from Uppsala universitet/Institutionen för geovetenskaper

    Author : Yassine Chetouani; [2022]
    Keywords : Multi-criteria decision analysis; Subcontractor’s pre-qualification; Risk factors; Management capabilities; Wind power project development.;

    Abstract : The Swedish Wind Energy Association (SWEA, 2019) reported the wind power project's total investment cost between 2017 and 2021 was over SEK 72 billion. They predicted that at project completion, the total production will be approximately 22.4 TWh per year. READ MORE

  3. 3. The Impact of Service Quality on Customer Satisfaction in Hotel Business Development : Correlation Between Customer Satisfaction and Service Quality

    University essay from Karlstads universitet

    Author : Dider Bhuian; [2021]
    Keywords : service quality; hotel industry; customer satisfaction; descriptive methodology;

    Abstract : This research aimed to study the correlation between customer satisfaction and service quality in the hotel business. It also outlines the significance of understanding customer satisfaction and how customers distinguish service delivery. Customers have changed prospects based on their consideration of service or product quality. READ MORE

  4. 4. Requirements & Enabled Improvements Related to the Implementation of Advanced Preventive Maintenance Methods

    University essay from Lunds universitet/Produktionsekonomi

    Author : Edvard Carlsson; Simon Palmhager; [2021]
    Keywords : Predictive Maintenance; Internet of Things; Service Delivery; Preventive Maintenance; Cycle-based Maintenance; Condition-based Maintenance; Predictive Modelling; IoT-Centric Business Model; Technology and Engineering;

    Abstract : Currently well established technology-based manufacturing companies with a service business provides their markets with innovative and reliable products. Despite this, these companies often find their service delivery process to be inefficient, due to its time-based nature. READ MORE

  5. 5. Discovering Consumer Complaint Behavior in Online Food Delivery

    University essay from Lunds universitet/Institutionen för service management och tjänstevetenskap

    Author : Ziyuan Liang; Szu Yuan Wang; [2021]
    Keywords : Complaints; consumer behavior; online food delivery; dissatisfaction.; Social Sciences;

    Abstract : Online food delivery is becoming increasingly popular and has attracted more and more attention of scholars. However, the study on online food delivery faces a gap of consumer complaints. Those complaints can help service providers improve their service and business. READ MORE