Essays about: "Quality service delivery"

Showing result 16 - 20 of 143 essays containing the words Quality service delivery.

  1. 16. Discovering Consumer Complaint Behavior in Online Food Delivery

    University essay from Lunds universitet/Institutionen för tjänstevetenskap

    Author : Ziyuan Liang; Szu Yuan Wang; [2021]
    Keywords : Complaints; consumer behavior; online food delivery; dissatisfaction.; Social Sciences;

    Abstract : Online food delivery is becoming increasingly popular and has attracted more and more attention of scholars. However, the study on online food delivery faces a gap of consumer complaints. Those complaints can help service providers improve their service and business. READ MORE

  3. 17. E-commerce Related Last Mile Logistics

    University essay from Lunds universitet/Institutionen för tjänstevetenskap

    Author : Hoda Nseif; Kinga Danesch; [2021]
    Keywords : Urban freight flow; freight last mile logistics; LML typology; Sustainable LML; last mile delivery; Social Sciences;

    Abstract : E-commerce activities have been growing rapidly throughout the past decade, leading to a growth just as dominant in last mile logistics and urban freight transport as well. Different factors create these deliveries highly inefficient, expensive, and polluting. This led to the generation of major problems that became more dominant in urban areas. READ MORE

  4. 18. How to improve the perceived service in the delivery chain of a multinational manufacturing firm

    University essay from Lunds universitet/Produktionsekonomi

    Author : Carl Stjernlöf; Kristian Folkesson; [2021]
    Keywords : service offering; process mapping; customer requirements; delivery chain; Technology and Engineering;

    Abstract : As the world is changing rapidly in many ways, competition is getting increasingly fierce amongst manufacturing firms. As such, it has become more and more important for companies to properly understand the needs of their customers in order to provide enough value to be sufficiently competitive. READ MORE

  5. 19. Online customer experience in service settings : Analysing the customer expectations gap: a focus on the food delivery sector

    University essay from Jönköping University/Internationella Handelshögskolan

    Author : Ines Poncin; Julie Walter-Malcurat; [2021]
    Keywords : Customer experience; Customer Expectations Gap; Online Food Service;

    Abstract : Background: As the result of the constant business evolution and in addition to the 2020 worldwide sanitary crisis, online services demand has significantly increased. Shifting from a physical-based customer experience to an online customer-focused service providing. READ MORE

  6. 20. Game of Drones - Viability Study of Drone Deliveries in Swedish Rural Last Mile Transport

    University essay from Göteborgs universitet/Graduate School

    Author : Lena Persson; Ling Liu; [2020-06-22]
    Keywords : Drone; UAV; Last mile; B2C; Logistics; Rural area; Sweden;

    Abstract : Problem discussion and objective: Despite its well-established networks of service points, Swedish logistics carriers are still facing many last mile challenges in terms of satisfying customers and becoming more sustainable while also being profitable. These challenges are expected to escalate especially in Swedish rural areas which cannot be solved by conventional methods. READ MORE