Essays about: "RONALD MWELWA TEMBO"

Found 2 essays containing the words RONALD MWELWA TEMBO.

1. 1. An Exploratory Study of Employees’ Perceptions on Service Quality in the Examinations Council of Zambia

   University essay from Lunds universitet/Företagsekonomiska institutionen

   Author : Pranyou Promkaew; Ronald Mwelwa Tembo; [2017]
   Keywords : service quality; employees’ perception; SERVQUAL; public organisation; qualitative approach; Business and Economics;

   Abstract : Service quality has been recognised as an important aspect for service organisations, however few studies have focused on service quality in public organisation, especially from the employee’s point of view. Employee perceptions are considered vital to the service quality in organisations as employees directly interact with customers and provide the services. READ MORE

3. 2. THE EXAMINATIONS COUNCIL OF ZAMBIA: TRANSFORMING THE REPUTATION OF A GOVERNMENTAL INSTITUTION

   University essay from Lunds universitet/Företagsekonomiska institutionen

   Author : CHRISTIN THIER; EBBA RADING HEYMAN; RONALD MWELWA TEMBO; SARAH KESSLER; [2017]
   Keywords : Business and Economics;

   Abstract : .... READ MORE