Essays about: "Rational Choice instrumental Theory"

Found 1 essay containing the words Rational Choice instrumental Theory.

  1. 1. Are patient satisfaction surveys tools for quality improvement or mere symbolism? : The case of Østfold Hospital Trust in Norway

    University essay from Nordiska ministerrådet/Nordic School of Public Health NHV

    Author : Famara Alieu Sanyang; [2006]
    Keywords : Patient Satisfaction Surveys; Quality Improvement; Symbol; Hospitals; Rational Choice instrumental Theory; Institutional Theory; Process.; pasienttilfredshetsundersøkelser; kvalitetsforbedring; symbol; sykehus; ”rational choice” instrumentell teori; institusjonsteori;

    Abstract : In 1997 and 2002 the Østfold Hospital Trust conducted patient satisfaction surveys. This study presented the results of the 2002 survey and compares them with the 1997 results. This is done to ascertain if there are any changes with regards to the dimensions the hospital scored poorly on in 1997. READ MORE