Essays about: "Retention of mobile customers"

Found 5 essays containing the words Retention of mobile customers.

1. 1. Customer Loyalty in the Swedish Telecommunication Industry : A case study at Telia

   University essay from Linköpings universitet/Logistik- och kvalitetsutveckling; Linköpings universitet/Tekniska fakulteten

   Author : Juan Carlos Haro Vicente; Emelie Sun; [2015]
   Keywords : Net Promoter Score; loyalty; satisfaction; retention; mobile services; broadband services; multimedia streaming.;

   Abstract : There are two main purposes of this thesis. The first one is to get a better understanding of the aspects affecting customers’ loyalty in the telecommunication industry, in the context of when customers are using the services. READ MORE

3. 2. How to enhance Shareholder Value through a Customer support in the Insurance industry : A business driven approach towards business intelligence

   University essay from KTH/Skolan för informations- och kommunikationsteknik (ICT); KTH/Industriell ekonomi och organisation (Inst.)

   Author : Peter Smogner; Johnson Niklas; [2013]
   Keywords : ;

   Abstract : An increased competitive climate has enhanced the importance for companies to differentiate from other companies. Today, the customer support within service organizations are often disregarded as a source of value due to the focus on costs. Further, it has become more important to leverage the contact with the customer at all encounters. READ MORE

4. 3. Mobile Banking and Entrepreneurship in Developing Countries:A case study of Nigeria

   University essay from Blekinge Tekniska Högskola/Institutionen för industriell ekonomi

   Author : Benjamin Agenyi; [2013]
   Keywords : Mobile Banking; Entrepreneurship; Facilitators and Obstacles; Entrepreneurial Mobile Banking; Developing Countries;

   Abstract : The purpose of this study was to identify ways by which entrepreneurial mobile banking growth could be accelerated in developing countries. An exploratory research method was adopted to identify the facilitators and obstacles to entrepreneurial mobile banking. READ MORE

5. 4. How to enhance Shareholder Value through a Customer support in the Insurance industry : A BUSINESS DRIVEN APPROACH TOWARDS MOBILE- AND SELF-SERVICE- BUSINESS INTELLIGENCE

   University essay from KTH/Industriell Management

   Author : Peter Smogner; Niklas Johnson; [2013]
   Keywords : Insurance industry; Customer Support; Call-Centre; Business Intelligence; Self-Service Business Intelligence; Mobile Business Intelligence; Shareholder Value; Value creation; Value drivers; Lean Service; Systems Thinking; Strategic Management; Operational Strategy; Outside-in thinking; Performance Management; Customer Retention; Customer Satisfaction; Service Quality.;

   Abstract : An increased competitive climate has enhanced the importance for companies to differentiate from other companies. Today, the customer support within service organizations are often disregarded as a source of value due to the focus on costs. Further, it has become more important to leverage the contact with the customer at all encounters. READ MORE

6. 5. Modeling Customer Lifetime Value in the Telecom Industry

   University essay from Lunds universitet/Produktionsekonomi

   Author : Peter Flordahl; Joakim Friberg; [2013]
   Keywords : Customer Lifetime Value; CLV; Telecom; Churn; Retention; Ordered Probit Regression; Simulation; Technology and Engineering;

   Abstract : Background The fierce competition in the telecom industry makes operators heavily invest in acquiring new customers. This is most often done with marketing campaigns and subsidies of handsets. But to be truly profitable, it is crucial not only to attract new customers, but also to make sure they retain with the company for as long time as possible. READ MORE