Essays about: "Review of literature on customer service"

Showing result 1 - 5 of 85 essays containing the words Review of literature on customer service.

  1. 1. PSS Design in Practice - How a Choice Experiment Can Help Configuring a New Subscription Offer. The Case of Care by Volvo’s Used Car Subscription Offer

    University essay from Göteborgs universitet/Graduate School

    Author : Fabian Perktold; Moritz von Raczeck; [2019-07-09]
    Keywords : PSS Design; PSS Configuration; Servitization; Car Subscription; DCA; Discrete Choice Experiment; Choice-Based Conjoint; Customer Preferences; WTP;

    Abstract : Background and Purpose The automotive industry is facing huge challenges as the perception and utilization of cars is changing. As a result, many automotive companies are increasingly moving away from solely selling cars and starting to offer bundles of products and services (PSS) instead. READ MORE


    University essay from Umeå universitet/Företagsekonomi

    Author : Hong Xiang Shao; [2019]
    Keywords : Performance; Dynamic Capabilities; Micro-foundations; Mechanisms; Project-based integrated solution; Project Manager; Service Providers; Service Co-creators;

    Abstract : Manufacturing firms seeking to create and extend competitive advantage are striving to include more services into their offerings. Meanwhile, there are research gaps such as how frontline service providers influence organizational dynamic capabilities and how organizational dynamic capabilities can be developed in servitization need to be systematically studied and explicitly explained. READ MORE

  3. 3. Stroller Service System : How to make customer products sustainable within the planetary boundaries - using the case product ‘stroller’, PSS and a Design Thinking approach

    University essay from Linköpings universitet/Maskinkonstruktion

    Author : Gustav Thorslund; [2019]
    Keywords : Product Service System; PSS; Circular Economy; Service Design; Sustainability; Planetary Boundaries; Stroller; Design Thinking; Product Development; Wood; b2c; refurbish;

    Abstract : Physical customer products have an environmental impact, such as greenhouse gas emissions, due to the use of virgin resources from cradle-to-grave, especially when the origin of the material is from fossil resources. This thesis aims to create a circular business model, by investigating the product ‘stroller’ and place it in a Product Service System, where the user subscribes to the Stroller Service System. READ MORE

  4. 4. Social Enterprises: How to succeed in the renewable energy sector in Sub-Saharan Africa

    University essay from Högskolan i Jönköping/IHH, Företagsekonomi; Högskolan i Jönköping/IHH, Företagsekonomi; Högskolan i Jönköping/IHH, Företagsekonomi

    Author : Elise Ekman; Emelie Pilestål; Louise Hemvik; [2019]
    Keywords : Social Enterprise; Sub-Saharan Africa; Success Factors; Barriers; Renewable Energy;

    Abstract : In 2015, the United Nations developed 17 goals to work towards sustainable development by 2030. Among these goals, goal number seven focuses on providing clean and affordable energy for all, to solve problems such as poverty and to reduce greenhouse gas emissions around the world. READ MORE

  5. 5. The management of dynamic service innovation capabilities in different types of service innovation

    University essay from Lunds universitet/Företagsekonomiska institutionen

    Author : Bilal El Ghalbzouri; Michiel Dröge; [2019]
    Keywords : Service innovation management; service innovation process; archetypes of service innovation; dynamic service innovation capabilities; service resources; knowledge integration; service delivery design; service offering; Business and Economics;

    Abstract : Abstract Research questions: Which dynamic service innovation capabilities are used in different types of service innovation? How are they used in the different types? And why does their application vary? Methodology: The study has been conducted through investigating multiple cases within a single case company and followed a qualitative research strategy to identify (the application of) dynamic service innovation capabilities in the archetypes of service innovation. The data was collected through a combination of unstructured and semi-structured interviews and analysed based on the approach presented by Eisenhardt (1989). READ MORE