Essays about: "Review of literature on customer service"

Showing result 1 - 5 of 84 essays containing the words Review of literature on customer service.

  1. 1. PSS Design in Practice - How a Choice Experiment Can Help Configuring a New Subscription Offer. The Case of Care by Volvo’s Used Car Subscription Offer

    University essay from Göteborgs universitet/Graduate School

    Author : Fabian Perktold; Moritz von Raczeck; [2019-07-09]
    Keywords : PSS Design; PSS Configuration; Servitization; Car Subscription; DCA; Discrete Choice Experiment; Choice-Based Conjoint; Customer Preferences; WTP;

    Abstract : Background and Purpose The automotive industry is facing huge challenges as the perception and utilization of cars is changing. As a result, many automotive companies are increasingly moving away from solely selling cars and starting to offer bundles of products and services (PSS) instead. READ MORE

  2. 2. DEVELOPING ORGANIZATIONAL DYNAMIC CAPABILITIES IN PROJECT-BASED INTEGRATED SOLUTION : A Study of Servitization in Chinese Water Treatment Industry

    University essay from Umeå universitet/Företagsekonomi

    Author : Hong Xiang Shao; [2019]
    Keywords : Performance; Dynamic Capabilities; Micro-foundations; Mechanisms; Project-based integrated solution; Project Manager; Service Providers; Service Co-creators;

    Abstract : Manufacturing firms seeking to create and extend competitive advantage are striving to include more services into their offerings. Meanwhile, there are research gaps such as how frontline service providers influence organizational dynamic capabilities and how organizational dynamic capabilities can be developed in servitization need to be systematically studied and explicitly explained. READ MORE

  3. 3. Social Enterprises: How to succeed in the renewable energy sector in Sub-Saharan Africa

    University essay from Högskolan i Jönköping/IHH, Företagsekonomi; Högskolan i Jönköping/IHH, Företagsekonomi; Högskolan i Jönköping/IHH, Företagsekonomi

    Author : Elise Ekman; Emelie Pilestål; Louise Hemvik; [2019]
    Keywords : Social Enterprise; Sub-Saharan Africa; Success Factors; Barriers; Renewable Energy;

    Abstract : In 2015, the United Nations developed 17 goals to work towards sustainable development by 2030. Among these goals, goal number seven focuses on providing clean and affordable energy for all, to solve problems such as poverty and to reduce greenhouse gas emissions around the world. READ MORE

  4. 4. Servitization in Manufacturing Firms: Exploring Possible Relations Between the Product-Service Systems Offered by Highly Servitized Manufacturing Firms and the Market Environments in which they Operate

    University essay from Lunds universitet/Produktionsekonomi

    Author : Max Parkosidis; Edvin Magneteg; [2019]
    Keywords : Servitization; Services; Product-Service Systems; Product-Service Continuum; Highly Servitized; Servitization Possibilities; Manufacturing Firm; Market Environment; Internet of Things; Technology and Engineering; Business and Economics;

    Abstract : Title Servitization in Manufacturing Firms: Exploring Possible Relations Between the Product-Service Systems Offered by Highly Servitized Manufacturing Firms and the Market Environments in which they Operate Authors Edvin Magneteg Max Parkosidis Supervisors Ola Alexanderson, Faculty of Engineering (LTH), Lund University Stefan Calling, ASSA ABLOY Entrance Systems Background In recent years, an increasing number of manufacturing firms have started looking towards servitization as a way of developing their business - offering different forms of product-service systems rather than only selling products. There are numerous ways in which manufacturing firms can choose to offer services, and the extent to which different firms have chosen to servitize also varies, with some firms having taken significant steps towards becoming pure service providers. READ MORE

  5. 5. Evaluating Servitization in the Manufacturing Equipment Industry

    University essay from KTH/Industriell ekonomi och organisation (Inst.)

    Author : Sofia Samuelsson; [2018]
    Keywords : Servitization; PSS; product-service; business model; manufacturing equipment industry; Tjänstefiering; PSS; produkt-tjänst; affärsmodell; tillverkningsindustrin;

    Abstract : In the manufacturing equipment industry, sensors integrated in manufacturing equipment is a prerequisite for higher levels of servitization, such as maintenance and product support services, as the sensors can provide data of equipment usage. In this study, a framework called Evaluation of readiness of servitization has been developed, where manufacturing equipment companies can evaluate whether they benefit from developing new solutions with a higher level of servitization. READ MORE