Essays about: "Review of literature on customer service"

Showing result 11 - 15 of 130 essays containing the words Review of literature on customer service.

  1. 11. Shared Service in Commercial Real Estates in Stockholm

    University essay from KTH/Fastighetsföretagande och finansiella system

    Author : Ofelia Cedervall; Tove Wränghede; [2023]
    Keywords : Shared service; offices; customer relationships; property owners; value adding; Gemensam service; kontor; kundrelationer; fastighetsägare; värdeskapande;

    Abstract : The office market in Stockholm is constantly evolving, and property owners must actively work to meet tenants' demand for office spaces. The increased demand for alternative office solutions has led to the development of coworking facilities and fully furnished offices. READ MORE

  3. 12. The Reverse Supply Chains of the Fast-Moving Consumer Goods : The Impacts of Product Returns on Reverse Supply Chains in Sweden

    University essay from Jönköping University/IHH, Företagsekonomi

    Author : M. Hassan Dachan; Shengyun Sherif; [2023]
    Keywords : Supply chain management; supply chain disturbance; product returns; reverse logistics; business-to-business; fast moving consumer goods.;

    Abstract : The unceasing ambition of companies to enhance their profitability, capture novel markets, and address the diverse and evolving needs of customers has led to an irrational surge in production and the exploitative depletion of natural resources. This unwarranted increase in production has, in turn, been accompanied by a rise in product returns by consumers, which, upon reverting to their original sources through the supply chain, has compounded the complexities of the supply chains and precipitated new pressures and burdens on the companies and their supply chains, necessitating their adept management. READ MORE

  4. 13. TOWARDS A DESIGN FRAMEWORK FOR EVALUATING BOOKING SYSTEMS : A Comprehensive Examination

    University essay from Umeå universitet/Institutionen för tillämpad fysik och elektronik

    Author : Emmy Gulliksson; [2023]
    Keywords : Booking Systems; Interface Design; Design guidelines; Design framework; Usability; User Experience; Heuristic Evaluation; Usability Challenges; Bokningssystem; Gränssnittsdesign; Designriktlinjer; Designramverk; Användbarhet; Användarupplevelse; Heuristisk utvärdering; Anvaändbarhetsutmaningar;

    Abstract : This master’s thesis investigates the usability challenges in current booking systems and proposes a new design framework to address these challenges. The research encompasses an in-depth analysis of the usability issues associated with booking systems used to create the design guidelines for the framework. READ MORE

  5. 14. The Impact of Sustainability Terminologies of Swedish Manufacturing Companies on Consumer Perception : A Mono-Method Quantitative Study

    University essay from Umeå universitet/Företagsekonomi

    Author : Sarafat Hossain; Liana Hakobyan; [2022]
    Keywords : sustainability terminologies; branding; brand messaging; manufacturing; sustainable manufacturing; customer perception; Sweden;

    Abstract : Sustainability has fast evolved in business practices, and yet its meaning is often elusive and ambiguous. The component of sustainability is playing an important role in the company’s brand positioning. The popularity and the importance of sustainability in business operations and business representation are still rapidly growing. READ MORE

  6. 15. Direct to Consumer Business Model : Establishing Guidelines for Online D2C Customer Experience

    University essay from Högskolan i Halmstad/Akademin för företagande, innovation och hållbarhet

    Author : Sofia Hillerborn; Maja Eriksson; [2022]
    Keywords : D2C Business Model; Decision-making Process; E-Commerce; Online Customer Experience;

    Abstract : The main objective of this study was to contribute to direct-to-customer (D2C) companies on the Swedish market by establishing guidelines. Despite the growing use of the model, there is meager research of its success factors. Through the investigation of the apparel and aligned industry, customer insights of components were collected. READ MORE