Essays about: "Riccardo Colella"

Found 1 essay containing the words Riccardo Colella.

  1. 1. Trouble Tickets resolution time estimation : The Design of a Solution for a Real Case Scenario

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Riccardo Colella; [2021]
    Keywords : Trouble Ticket; Resolution Time Estimation; Ticket Resolution; Company processes; Trouble Ticket Management; Telecommunication; Data-Driven; Machine Learning; Problembiljett; uppskattning av lösningstid; lösning av biljetter; företagsprocesser; hantering av problembiljetter; telekommunikation; datadriven; Machine Learning;

    Abstract : Internet Service Providers are companies that deliver services managing a complex network of apparatus and cables. Given the complexity of the network, it often happens that alarms are generated. READ MORE