Essays about: "Ronald Mwelwa Tembo"
Found 2 essays containing the words Ronald Mwelwa Tembo.
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1. An Exploratory Study of Employees’ Perceptions on Service Quality in the Examinations Council of Zambia
University essay from Lunds universitet/Företagsekonomiska institutionenAbstract : Service quality has been recognised as an important aspect for service organisations, however few studies have focused on service quality in public organisation, especially from the employee’s point of view. Employee perceptions are considered vital to the service quality in organisations as employees directly interact with customers and provide the services. READ MORE
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2. THE EXAMINATIONS COUNCIL OF ZAMBIA: TRANSFORMING THE REPUTATION OF A GOVERNMENTAL INSTITUTION
University essay from Lunds universitet/Företagsekonomiska institutionenAbstract : .... READ MORE
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