Essays about: "SERVICE DELIVERY IN THE banking INDUSTRY"

Found 4 essays containing the words SERVICE DELIVERY IN THE banking INDUSTRY.

  1. 1. Digitization in Africa: The Adoption and Use of Self-Service Technology in Retail

    University essay from Uppsala universitet/Informationssystem

    Author : Phindile Ntuli; [2021]
    Keywords : self-service technology; self-checkout services; TAM; technology readiness; technology acceptance in retail;

    Abstract : Service delivery in the twenty-first generation is evolving into more digital forms expanding the consumers' experience and engaging in new forms of communications to consumers through these digital forms. Despite the initiation of self- service technology being widely accepted by consumers within the retail banking industry, the supermarket retail industry has yet to experience the same form of reception and implementation of the self- service technologies (SST). READ MORE

  3. 2. The Key Aspects of Digitalization on Employees' Engagement in the Bank Service Delivery

    University essay from Mälardalens högskola/Akademin för ekonomi, samhälle och teknik

    Author : Amanda Jonsson; Leticia Areas dos Santos; Piyumi Gangabada Arachchilage; [2020]
    Keywords : ;

    Abstract : Date:   08/06/20 Level:  Bachelor Thesis in Business Administration, 15 cr Institution:    School of Business, Society and Engineering, Mälardalen University Authors:        Leticia dos Santos         Amanda Jonsson          Piyumi Gangabada                         (95/03/17)                       (88/12/03)                (93/08/11) Title:               The Key Aspects of Digitalization on Employees' Engagement is the Bank Service Delivery. Tutor:             Michela Cozza. READ MORE

  4. 3. The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Richard Selassie Bebli; [2012]
    Keywords : Service quality and customer satisfaction.;

    Abstract : The development of information and communication technology (ICT) in Sub-Saharan Africa over the last two decades is drastically altering the way business is done in Sub-Saharan Africa in general and Ghana in particular. The banking sector is no exception to this revolution. READ MORE

  5. 4. Effects of Foreign Bank Entry on Technical Efficiency of a Bank Sector – The Case of Ghana

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : ABRAHAM SAKA; [2010]
    Keywords : Efficiency; Technical Efficiency; Data Envelopment Analysis; Banks;

    Abstract : ABSTRACT The purpose of this research is to analyze the effects of the entry of foreign banks on the technical efficiency performance of the domestic banking sector over the period 2000 - 2008. This study uses a sample of 23 banks (3 state banks, 9 private domestic banks and 11 foreign banks) and a two-stage approach for the data analysis. READ MORE