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Found 2 essays matching the above criteria.

1. 1. Investigation of risks and value with services used by transporters : A case study within the road freight transportation industry

   University essay from IHH, Företagsekonomi

   Author : Elin Wästerlund; Emine Zehra Yurtkulu; [2012]
   Keywords : Extended services; road freight transportation industry; value; risk;

   Abstract : The transportation industry is a rapidly changing business. As a result of the increased demand for transportation and the tougher demands on transportation companies’ performance, it is important that they have good and reliable processes that are able to live up to those demands in a highly competitive market. READ MORE

3. 2. The pattern of customer complaint behaviour in public transportation :  

   University essay from Fakulteten för ekonomi, kommunikation och IT

   Author : Andrey Mikhailov; Kungaba Cedric Pefok; Adnan Yousaf; [2009]
   Keywords : customer complaint behaviour; customer complaint; pattern of customer complaint; public transportation; service dominant logic; barriers to complaint; service quality; public transportation;

   Abstract : Service providers must understand that they have to provide customer-perceived value, if they want to stay in business. One of the best ways to determine customer-perceived value is to encourage customer complaint. This will make it easier to identify areas of the service process which the consumer believes must be improved. READ MORE