Essays about: "SERVQUAL Questionnaire for quality services"
Showing result 1 - 5 of 6 essays containing the words SERVQUAL Questionnaire for quality services.
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1. Understanding Customer Value in SAP Enterprise Mobility : An exploratory study to identify value drivers in the German enterprise mobility industry
University essay from Umeå universitet/FöretagsekonomiAbstract : The goal of this research was to explore what the value drivers are in SAP Enterprise Mobility. On the basis of existing literature a model was created that predicts customer value in this particular industry. READ MORE
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2. A review of Perceived Service Quality : An empirical investigation of grocery stores’ customers in Växjö, Sweden
University essay from Ekonomihögskolan, ELNUAbstract : Service quality and customer satisfaction are important concepts to grocery industry. It is therefore important for companies to know how to measure this construct of expectations and perceptions because consumers’ expectations of service quality are increasing and people are becoming more and more critical of the quality of service they experience. READ MORE
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3. Educational Service Quality in Sweden : A perspective of students from the BRIC countries
University essay from IHH, FöretagsekonomiAbstract : The induction of the tuition fee for higher education in Sweden for students arriving from outside the European Economic Area will affect Swedish universities and in particular Jönköping University considering its position on the educational market as one of the most international universities in Sweden. This, in combination with the BRIC countries’ expanding economies, has inspired the researchers to examine how these four countries experience the educational service quality offered by Jönköping University. READ MORE
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4. Using the SERVQUAL Model to assess Service Quality and Customer Satisfaction. : An Empirical Study of Grocery Stores in Umeå.
University essay from Handelshögskolan vid Umeå universitetAbstract : Service quality and customer satisfaction are very important concepts that companies must understand in order to remain competitive in business and hence grow. It is very important for companies to know how to measure these constructs from the consumers’ perspective in order to better understand their needs and hence satisfy them. READ MORE
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5. Customer satisfaction toward TrueMove customer service
University essay from Akademin för hållbar samhälls- och teknikutvecklingAbstract : Title: Customer Satisfaction toward TrueMove Customer Service Problem Statement: How are TrueMove customers satisfied with the customer service provided at TrueMove shops in Bangkok? Purpose: To evaluate “whether” and “how” TrueMove customers are satisfied or dissatisfied with the customer service provided at TrueMove shops in the Bangkok region with the help of evaluation of service quality by customers of the shop. Theory and Methods: The research bases mainly on quantitative method; that is questionnaire method. READ MORE
