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Showing result 1 - 5 of 8 essays matching the above criteria.

1. 1. Service Quality effect on Customer Satisfaction and Word of Mouth

   University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

   Author : Gustav Andersson; Carl Ingemarsson; [2022]
   Keywords : Service quality; Customer satisfaction; Word of Mouth; SERVQUAL; Disconfirmation theory; Grocery retail industry; Tjänstekvalitet; Kundnöjdhet; Word of Mouth; SERVQUAL; Disconfirmation theory; dagligvaruhandel;

   Abstract : This study has investigated the effect of service quality on customer satisfaction and Word of Mouth in the grocery retail industry. The purpose of the study was to measure the dimensions of service quality and see its effect on customer satisfaction and Word of Mouth. READ MORE

3. 2. Service Quality in Accounting Firms: its Effect on Client Satisfaction and Loyalty : A quantitative study based on the Swedish listed companies

   University essay from Karlstads universitet/Handelshögskolan (from 2013)

   Author : Mohammed Ahmed; [2018]
   Keywords : Quality of service; SERVQUAL; SERVPERF; customer loyalty; customer satisfaction; Accounting firms; Nasdaq Stockholm OMX.;

   Abstract : Abstract Background: The quality of service is considered as an essential component in any service industry. It has been evolved in service marketing and has often been used in other research fields and sectors. READ MORE

4. 3. A review of Perceived Service Quality : An empirical investigation of grocery stores’ customers in Växjö, Sweden

   University essay from Ekonomihögskolan, ELNU

   Author : George Panteloukas; Albert Mbu Etonga Asopo; Roland Buwag; [2012]
   Keywords : Service quality; customer satisfaction; SERVQUAL; grocery stores;

   Abstract : Service quality and customer satisfaction are important concepts to grocery industry.  It is therefore important for companies to know how to measure this construct of expectations and perceptions because consumers’ expectations of service quality are increasing and people are becoming more and more critical of the quality of service they experience. READ MORE

5. 4. Service Quality Relevance in Nigeria : Evidence from Zain Mobile

   University essay from Blekinge Tekniska Högskola/Sektionen för management

   Author : Oladayo ODUJOBI; [2011]
   Keywords : Customer Service; SERVQUAL; service Quality;

   Abstract : Customer satisfaction is an increasing challenge for telecommunication companies. In the last few years, the mobile telecom market has witnessed a substantial growth and rapid changes globally, as well as domestically in Nigeria. Customer satisfaction is a critical issue in the success of any business system. READ MORE

6. 5. The effectiveness of servqual in measuring service quality and the impact of technology on customer satisfaction

   University essay from Karlstads universitet/Fakulteten för ekonomi, kommunikation och IT

   Author : Andrey Mikhailov; Kungaba Cedric Pefok; [2010]
   Keywords : SERVQUAL; service quality; customer satisfaction; technology; self-service; coproduction; cocreation; service dominant logic; public transportation; customer complaints;

   Abstract : Service quality and customer satisfaction are becoming increasingly important in today‟s business environment which is characterised by fierce competition between the service providers. In this regard it is very imperative that companies assess themselves by measuring service quality. READ MORE