Essays about: "SERVQUAL customer satisfaction questionnaire"

Showing result 6 - 8 of 8 essays containing the words SERVQUAL customer satisfaction questionnaire.

  1. 6. Using the SERVQUAL Model to assess Service Quality and Customer Satisfaction. : An Empirical Study of Grocery Stores in Umeå.

    University essay from Handelshögskolan vid Umeå universitet

    Author : Daniel Chingang Nde; Paul Lukong; [2010]
    Keywords : SERVQUAL Model; Service Quality; Customer Satisfaction;

    Abstract : Service quality and customer satisfaction are very important concepts that companies must understand in order to remain competitive in business and hence grow. It is very important for companies to know how to measure these constructs from the consumers’ perspective in order to better understand their needs and hence satisfy them. READ MORE

  3. 7. Customer satisfaction toward TrueMove customer service

    University essay from Akademin för hållbar samhälls- och teknikutveckling

    Author : Haider Raja Abbas; Chokaew Koobgrabe; Punyanuch Chutima; [2008]
    Keywords : TrueMove; Customer Satisfaction; Customer Service; Thailand Mobile Operator Market; TrueMove Shops Bangkok;

    Abstract : Title: Customer Satisfaction toward TrueMove Customer Service Problem Statement: How are TrueMove customers satisfied with the customer service provided at TrueMove shops in Bangkok? Purpose: To evaluate “whether” and “how” TrueMove customers are satisfied or dissatisfied with the customer service provided at TrueMove shops in the Bangkok region with the help of evaluation of service quality by customers of the shop. Theory and Methods: The research bases mainly on quantitative method; that is questionnaire method. READ MORE

  4. 8. Quality Online Banking Services

    University essay from IHH, EMM (Entrepreneurskap, Marknadsföring, Management)

    Author : Vasya Kenova; Patrik Jonasson; [2006]
    Keywords : Service quality; SERVQUAL; Online banking services; E-SQ Instrument;

    Abstract : Using an already developed model for measuring the quality of online services, the authors of this thesis have developed and later on modified a theoretical model (instrument) for measuring the quality of online banking services in particular. Using quantitative research method including the design and distribution of a questionnaire, empirical data was collected on which statistical analysis has been performed. READ MORE