Essays about: "SERVQUAL customer satisfaction sample questionnaire"

Found 2 essays containing the words SERVQUAL customer satisfaction sample questionnaire.

1. 1. Service Quality in Accounting Firms: its Effect on Client Satisfaction and Loyalty : A quantitative study based on the Swedish listed companies

   University essay from Karlstads universitet/Handelshögskolan (from 2013)

   Author : Mohammed Ahmed; [2018]
   Keywords : Quality of service; SERVQUAL; SERVPERF; customer loyalty; customer satisfaction; Accounting firms; Nasdaq Stockholm OMX.;

   Abstract : Abstract Background: The quality of service is considered as an essential component in any service industry. It has been evolved in service marketing and has often been used in other research fields and sectors. READ MORE

3. 2. A review of Perceived Service Quality : An empirical investigation of grocery stores’ customers in Växjö, Sweden

   University essay from Ekonomihögskolan, ELNU

   Author : George Panteloukas; Albert Mbu Etonga Asopo; Roland Buwag; [2012]
   Keywords : Service quality; customer satisfaction; SERVQUAL; grocery stores;

   Abstract : Service quality and customer satisfaction are important concepts to grocery industry.  It is therefore important for companies to know how to measure this construct of expectations and perceptions because consumers’ expectations of service quality are increasing and people are becoming more and more critical of the quality of service they experience. READ MORE