Essays about: "Sabrina Dettmering"

Found 2 essays containing the words Sabrina Dettmering.

1. 1. Personal service request categories and their facilitation with self-service technologies

   University essay from Lunds universitet/Företagsekonomiska institutionen

   Author : Sabrina Dettmering; Frederik Mues; [2016]
   Keywords : Self-service technologies; personal customer service; self-service retailer; self-service industry; retail industry; IKEA; Business and Economics;

   Abstract : The purpose of this research is to identify and categorize customer’s personal service requests and to determine the extent to which these categories can be facilitated with self-service technologies (SST). Hence, this study bridges the gap between customer service and self-service. READ MORE

3. 2. Am I a Barbie girl? Mattel’s fight for Barbie’s reputation

   University essay from Lunds universitet/Företagsekonomiska institutionen

   Author : Sabrina Dettmering; Irene Grimani; Antonia Reinauer; Julia Schönström; [2015]
   Keywords : Business and Economics;

   Abstract : .... READ MORE