Essays about: "Self Service Technologies SSTs"

Showing result 1 - 5 of 17 essays containing the words Self Service Technologies SSTs.

1. 1. Tech Savvy Shoppers : A quantitative study of how Generation Z perceive self-service technology in the fashion retail sector

   University essay from Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

   Author : Olivia Kraft; Felicia Jansson; Wilma Appelquist; [2023]
   Keywords : Generation Z; Self-service checkout; Self-service technologies SSTs ; Self checkout; Tech savvy; Attitudes; Intention to use and Fashion retail stores.;

   Abstract : Fashion retail stores are one of the settings where technology innovation is implemented to make the in-store experience more efficient than before. One of the innovations that are becoming increasingly common is self-service checkouts. READ MORE

3. 2. Enhancing users’ experiences of self-service technology : A design-oriented case study

   University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Author : Lina Bengtsson; [2023]
   Keywords : User-centered design; Self-Service Technology SST ; User Experience; Technology Acceptance Model TAM ; Contextualisation; Användarcentrerad design; Självbetjäningsteknik SST ; Användarupplevelse; Teknologiacceptansmodell TAM ; Kontextualisering;

   Abstract : Self-service technologies (SSTs) have grown rapidly and aim to help customers self-serve. Self-service can be facilitated through help centers, which offers information and support. READ MORE

4. 3. Digitalization of the customer experience in banking Use of AI and SSTs in complex/sensitive tasks: pre-collection

   University essay from KTH/Skolan för industriell teknik och management (ITM)

   Author : Naz Gizem Karahanli; Johannes Touma; [2021]
   Keywords : digital transformation; digitalization; customer experience; self-service technologies; AI; precollection; sustainable digitalization; ethical coding;

   Abstract : The digital revolution is changing the banking industry, and how banks create value and deliver services to their customers. Customer experience becomes the main pillar of digitally transformed banks through self-service technologies (SSTs) and the use of artificial intelligence (AI); the research focus of this study is to explore the impact of those modern technologies when dealing with sensitive information and emotional encounters in the banking sector. READ MORE

5. 4. Digitization in Africa: The Adoption and Use of Self-Service Technology in Retail

   University essay from Uppsala universitet/Informationssystem

   Author : Phindile Ntuli; [2021]
   Keywords : self-service technology; self-checkout services; TAM; technology readiness; technology acceptance in retail;

   Abstract : Service delivery in the twenty-first generation is evolving into more digital forms expanding the consumers' experience and engaging in new forms of communications to consumers through these digital forms. Despite the initiation of self- service technology being widely accepted by consumers within the retail banking industry, the supermarket retail industry has yet to experience the same form of reception and implementation of the self- service technologies (SST). READ MORE

6. 5. Self-service technology and Baby boomers : A qualitative study of baby boomers’ acceptance towards self-scanning devices in supermarkets. 

   University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

   Author : Eric Lindén; Casper Elheim; Hannes Löfquist; [2021]
   Keywords : Baby boomers; self-service technology; self-scanning; technology acceptance model; technology anxiety; technology innovativeness; self-efficacy; attitudes.;

   Abstract : Abstract  Title: Self-service technology and baby boomers: An empirical study of baby boomers’ acceptance towards self-service technologies in supermarkets. Authors: Casper Elheim, Eric Lindén & Hannes Löfquist Institution: Linnaeus University, School of Business and Economics. READ MORE