Essays about: "Self-service technologies"
Showing result 21 - 25 of 32 essays containing the words Self-service technologies.
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21. Personal service request categories and their facilitation with self-service technologies
University essay from Lunds universitet/Företagsekonomiska institutionenAbstract : The purpose of this research is to identify and categorize customer’s personal service requests and to determine the extent to which these categories can be facilitated with self-service technologies (SST). Hence, this study bridges the gap between customer service and self-service. READ MORE
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22. Possibilities and critical aspects of customer value creation through technological innovation in the checkout area of physical retail stores
University essay from Lunds universitet/Företagsekonomiska institutionenAbstract : Purpose: Exploring the possibilities and critical aspects of mobile self-checkout to enhance value creation and customer satisfaction for physical retailer Research question: How can value be (co-)created between a big box retailer and its customers through a mobile self-checkout solution? Theoretical considerations: After the evaluation of the current literature in value (co-)creation, customer experience and self-service technologies, this research will contribute to these areas with the BOSS-model. This model is the result of the theoretical framework, which incorporates the gathered empirical data in order to become an extension of the existing theory in the previous mentioned area. READ MORE
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23. Scan to Satisfaction : A qualitative approach: How the self-scanning technology affects the customer participation process and its outcomes.
University essay from Högskolan i Jönköping/IHH, FöretagsekonomiAbstract : Abstract In a constantly changing retail market environment, in which technology is observed as a key to strengthening the competitive advantage of the companies, self-service technology is in the center of the customer participation, and its resulting benefits are the task of this research to identify them. A few researchers have conducted a qualitative approach to understand the relationship between customer participation and its outcomes, customer satisfaction and customer loyalty. READ MORE
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24. Internet Banking Adoption in Sweden : An exploratory case study of Internet banking adoption among senior citizens
University essay from Umeå universitet/FöretagsekonomiAbstract : The development of technology over the recent years has led to tremendous changes in the finance and banking industry. One of the self-service technologies (SSTs) that has triggered a revolutionary impact is Internet banking. READ MORE
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25. Value Creation Through Synchronous CMC? : The Banks' Perspective
University essay from Umeå universitet/FöretagsekonomiAbstract : The development of technology and the Internet have in many ways influenced how companies conduct their business, and what creates a competitive advantage. Previous research have recognized that due to this development, those companies that can create a superior value for the customer will also be the ones that can create a competitive advantage. READ MORE
