Essays about: "Service Desk"

Showing result 1 - 5 of 16 essays containing the words Service Desk.

  1. 1. Adopting robots in an IT service desk: A qualitative study on critical success factors for adoption of RPA within IT service desks

    University essay from Lunds universitet/Institutionen för informatik

    Author : Irma Vajraca; Lovisa Nilsson; [2023]
    Keywords : Robotic process automation; IT service desk; critical success factors; technology adoption; Business and Economics;

    Abstract : Since Robotic Process Automation (RPA) is expected to have the potential of bringing substantial benefits to many of today’s businesses, RPA initiatives are taking an increasingly bigger role in various organizations. Previous research has identified a lack of guidelines in successfully adopting RPA. READ MORE

  3. 2. International Involvement to Reduce Gender Based Violence : An Intersectional Feminist Analysis of Post-Conflict Colombia 

    University essay from Linnéuniversitetet/Institutionen för samhällsstudier (SS)

    Author : Felicita Margot Obi; [2022]
    Keywords : Gender based violence; International non-governmental organisations; Intersectional feminist theory; Post-conflict Colombia;

    Abstract : International non-governmental organisations (INGOs) play an important role in tackling gender based violence in many countries. Hundreds of reports have been written and thousands of recommendations made. Yet, rates of gender based violence are known to increase during conflict and post-conflict. READ MORE

  4. 3. Chatbot or voice assistant in a help desk application? : A study of users’ experiences and preferences

    University essay from Umeå universitet/Institutionen för tillämpad fysik och elektronik

    Author : Christina Metcalfe; [2021]
    Keywords : Conversation design; voice interaction; user experience; UX;

    Abstract : Companies across a wide range of business areas are working hard to fulfill users wishes to speak to digital voice assistants. The trend of replacing chatbots in favour for voice assistants carries a risk of companies not considering which applications will actually benefit from getting a voice user interface (VUI) resulting in poor user experience. READ MORE

  5. 4. Efficient and Responsible Incident Management : Designing a Service Desk Web Application with Integrated Major Incident Reporting Functionality for Swedish Government Agencies

    University essay from Linnéuniversitetet/Institutionen för datavetenskap och medieteknik (DM)

    Author : David Michel; [2021]
    Keywords : Incident Management; Service Desk; IT incident; ITIL; Domain-Driven Design; Integration; Swedish Civil Contingencies Agency; Myndigheten för samhällsskydd och beredskap; MSB; IT-säkerhet; IT-incidentrapportering; statliga myndigheter;

    Abstract : In this 7.5 HEC B-level thesis in Computer Science, a service desk web application is designed for Swedish government agencies with integrated major incident reporting functionality to the Swedish Civil Contingencies Agency (Myndigheten för samhällsskydd och beredskap). READ MORE

  6. 5. Prepaid Digital Water Meters and the Challenges of Sustainable Innovation

    University essay from KTH/Urbana och regionala studier

    Author : Ahmed Saleh; [2021]
    Keywords : Digitalization; Sustainable Development; Prepaid Water Meters; Urban Water Management; Digitalisering; Hållbar Utveckling; Förbetalda Vattenmätare; Stadsvattenhantering;

    Abstract : Water scarcity is an increasing problem all over the world. In order to achieve the sustainable development goals by 2030, safe and affordable access to drinking water is a key target that needs to be achieved according to SDG6. READ MORE