Essays about: "Service Encounter"

Showing result 1 - 5 of 36 essays containing the words Service Encounter.

  1. 1. Hey Google, speak human to me! A quantitative experiment of human-likeness and personalization in voice assistant interaction

    University essay from Handelshögskolan i Stockholm/Institutionen för företagande och ledning; Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

    Author : Louise Bengtsson; Violaine Lulin; [2019]
    Keywords : Voice Assistant; Social Presence; Anthropomorphism; Service Encounter; Advertising Context;

    Abstract : Voice assistants are a new customer touchpoint for businesses, and the market for voice shopping is expected to grow substantially in upcoming years. Despite high societal and business interest, academic marketing research on consumer interaction with voice assistants is scarce. READ MORE

  2. 2. Distributed energy resources in Sweden : The challenges faced by market actors that are developing business models

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Niklas Ersson; [2019]
    Keywords : Business Models; Electricity Market; Energy Efficiency; Renewable Energy.; Affärsmodeller; Elmarknad; Energieffektivitet; Förnybar energi.;

    Abstract : The electricity sector has traditionally been constructed for large scale generation and distribution from the high-voltage to the low-voltage network. Transition is however underway; intermittent power generation has become less expensive and nuclear power plants are set to close down. READ MORE

  3. 3. User experience design for children in foster care : Considerations and guidelines

    University essay from Högskolan i Jönköping/JTH, Datateknik och informatik

    Author : Iman Farhanieh; [2018]
    Keywords : UX design guidelines; Adolescent Foster Children; Foster Care; User Experience Design;

    Abstract : Studies have shown that foster children encounter many problems in everyday life. Three of these major problems are access to information, communication and integration. Studies have also shown that digital services such as mobile application can assist this particular type of user with their needs. READ MORE

  4. 4. The Swedish Container Shipping Industry: An Analysis of Service Quality Perception and its Measurement

    University essay from Lunds universitet/Institutionen för service management och tjänstevetenskap

    Author : Héloïse Duault; [2018]
    Keywords : Supply Chain Logistics; Transportation; Shipping Industry; Container Shipping; Sweden; Service Quality; Quality Perception; Business-to-Business; Seaport Services; Social Sciences;

    Abstract : Title: The Swedish Container Shipping Industry: An Analysis of the Service Quality Perception and its Measurement Purpose of the paper: The aim of this research paper is to gain a greater understanding of the container shipping industry. This way the notion of service quality can be brought to the given industry and acknowledge the perceptions of various actors regarding the aspects of quality in seaports. READ MORE

  5. 5. English in the digital era : Swedish grades 4-6 teachers’ use of pupil’s extramural English experience of new media

    University essay from Högskolan Dalarna/Pedagogiskt arbete

    Author : Joy Helgesson; [2018]
    Keywords : EFL teachers; new media; extramural English; digitalization; ICT.;

    Abstract : Technology advances at a fast rate and pupils encounter a larger amount of English outside school than they do in the EFL classroom. In addition, an update to the Swedish curriculum (LGR 11), that concerns digitalization takes effect in July this year (2018). READ MORE