Essays about: "Service Encounter"
Showing result 6 - 10 of 72 essays containing the words Service Encounter.
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6. Obstacles for Change Management in a Fragmented Digitized Postmodern Society. : A Case Study of the Digitalization Authority in Sweden.
University essay from Mittuniversitetet/Institutionen för ekonomi, geografi, juridik och turismAbstract : Change management is an increasingly prominent and complicated topic. In the postmodern digitized society, Sweden is believed to be at the forefront, yet in Swedish radio, information experts claim that the country is far from able to manage a crisis. READ MORE
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7. Systemic Primary Healthcare Access Inequities : A Cross Sectional Analysis Of Marginalised And Non-Marginalised Populations’ Experiences With Primary Healthcare Services In Sweden And The Nordic Countries
University essay from Stockholms universitet/Institutionen för folkhälsovetenskapAbstract : Introduction The differential accessibility of healthcare services in the Nordic region can be drawn along socioeconomic and sociodemographic lines. Previous literature has established the association between the processes of marginalisation and inequitable healthcare access outcomes. READ MORE
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8. Millennials Transforming the Luxury Fashion Industry: An exploratory research about enabling a multidirectional service encounter online
University essay from Göteborgs universitet/Graduate SchoolAbstract : There is a growing apparent conflict within the luxury fashion industry in regards to the service encounter. This as luxury fashion brands are reluctant to digital change in their service practices while there is a growing expectation among the ‘new’ luxury consumer of millennials for brands to adapt to more interactive and digital practices. READ MORE
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9. Product-as-a-Service: An accelerator to create an environmentally sustainable closed loop supply chain : (Multiple interview study from a retailer’s perspective)
University essay from Linnéuniversitetet/Institutionen för ekonomistyrning och logistik (ELO)Abstract : Abstract Purpose: The purpose of the research was to define Product-Service-System (PSS) and Product-as-a- Service (PaaS), identify the challenges and match mitigations with them when closing the supply chain from a B2C retailer’s perspective. The following three research questions were defined: RQ1: How are Product-Service-System and Product-as-a-Service defined and related to the environmental sustainability context? RQ2: What are the challenges that B2C-retailers with a Product-as-a-Service model encounter in regard to closing their supply chain loop? RQ3: How can the closed loop supply chain related challenges that B2C-retailers encounter be mitigated to unfold the environmentally sustainable potential of PaaS business models? Methodology: A systematic literature review was used for defining PaaS and PSS with an environmentally sustainable focus. READ MORE
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10. The Instant Need to Shop
University essay from Lunds universitet/Institutionen för tjänstevetenskapAbstract : Abstract Title: The Instant need to shop - A qualitative study mapping out retailers perception of instant shopping Course: SMMM40, Service Management: Master’s (Two Years) Thesis (Spring 2022) Authors: Louise Borg & Siri Lindgren Supervisor: Devrim Umut Aslan Date of submission: 2022-05-17 Key words: Instant shopping, Instagram, technology adaptation, retailer-consumer encounter, digital shopping channels, social media, retail industry Aim and research questions: The aim of the study is to examine and get an in-depth understanding of retailers' perception and usage of shopping on social media in relation to consumers and technology adaptation. The research questions for the study is: How do retailers adapt to and use instant shopping? How do retailers perceive the encounter with consumers through instant shopping? Theoretical framework: The theoretical framework that has been applied in the study are technology adaptation, technology acceptance model (TAM) and retailer-consumer interface. READ MORE
