Essays about: "Service Encounters"

Showing result 1 - 5 of 40 essays containing the words Service Encounters.

1. 1. Continuous Integration for Embedded Software with Modular Firmware Architecture

   University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Author : Fabian Segatz; [2023]
   Keywords : Continuous integration; Embedded software development; Modular firmware architecture; Jenkins; Software quality; Kontinuerlig integration; Inbyggd programvaruutveckling; Modulär fastvara arkitektur; Jenkins; Programvarukvalitet;

   Abstract : Continuous Integration (CI) techniques are widely adopted in web and application development but have received limited attention in the embedded software domain. This thesis investigates the application of CI techniques in embedded software development through a case study at Cobolt AB, a company specializing in optoelectronics. READ MORE

3. 2. Booming or Baffled : Investigating Baby Boomers’ Attitudes Toward Self-Service Technology and Personal Service Encounters in the Hotel Industry

   University essay from Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

   Author : Joan Parvazi Nia; Daniel Regnér; [2023]
   Keywords : service encounter; self-service technology; SST; customer experience; baby boomers; BB; hotel industry; attitude; hospitality;

   Abstract : The hospitality industry is increasingly incorporating self-service technology, suchas online booking systems, automated check-in and check-out, and in-roomtechnology, to enhance the customer experience and streamline operations. However,there is limited research on the adoption and usage of self-service technology bybaby boomers (BB) in this industry. READ MORE

4. 3. Familiarizing with the Norwegian Healthcare Service : A Case Study of Middle Eastern Refugees in Meeting with the Healthcare Service in Kvinnherad

   University essay from Malmö universitet/Institutionen för globala politiska studier (GPS)

   Author : Marianne Prestnes Ersland; [2023]
   Keywords : Refugee; Norway; healthcare; social capital; cultural health capital;

   Abstract : This case study explores a recent argument claiming improvements in refugees' healthcare encounters in Norway primarily occur due to the refugee's own effort of adjusting, rather than the healthcare system's efforts. While investigating the perceptions of three Middle eastern refugees in the municipality of Kvinnherad, the aim of the paper was to gain a deeper understanding of the gaps between refugee patients and the healthcare service. READ MORE

5. 4. Millennials Transforming the Luxury Fashion Industry: An exploratory research about enabling a multidirectional service encounter online

   University essay from Göteborgs universitet/Graduate School

   Author : Agnes Ahlman; Elin Jansson; [2022-08-04]
   Keywords : Luxury; The Luxury Consumer; Millennials; Unidirectional factor; Multidirectional factors;

   Abstract : There is a growing apparent conflict within the luxury fashion industry in regards to the service encounter. This as luxury fashion brands are reluctant to digital change in their service practices while there is a growing expectation among the ‘new’ luxury consumer of millennials for brands to adapt to more interactive and digital practices. READ MORE

6. 5. Evaluation of security threats in microservice architectures

   University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Author : William Lindblom; [2022]
   Keywords : Microservice architectures; Threat modelling; Design patterns; Mikrotjänstarkitekturer; Hotmodellering; Designmönster;

   Abstract : The microservice architecture is a popular architectural pattern in the industry to implement large systems as they can reduce the code bases of each service and increase the maintainability for each of the individual services by dividing the application into smaller components based on business logic. The services can be implemented in different programming languages and communicates over a network. READ MORE