Essays about: "Service Paradox"

Showing result 1 - 5 of 25 essays containing the words Service Paradox.

1. 1. Servitization in a Heavy Equipment Company: A business model perspective

   University essay from Göteborgs universitet/Graduate School

   Author : Fabiola L. Larco Caro; Asmaa Mohyadin Mahamed; [2022-08-18]
   Keywords : Servitization; Product-service system; Servitization transition; Servitization Readiness; Servitization challenges; Service paradox; Business model; Business model Innovation;

   Abstract : Background: Servitization is a transformation process consisting of the integration of products and services in the value offering of the firms in order to increase value added and improve the customer experience. This process implies a transition from Product-Centric to Product-Service Systems. READ MORE

3. 2. Improving Product - Service Development Processes in Traditional Manufacturing Firms : A Case Study of a Swedish Manufacturing Firm

   University essay from KTH/Maskinkonstruktion (Inst.)

   Author : Pochara HC Pao; [2022]
   Keywords : Product Service Systems PSS ; Integrated Product Service Offering IPSO ; Product Development; Service Development; Servitization; Service Manufacturing Paradox; Product Service Systems PSS ; Integrated Product Service Offering IPSO ; Produktutveckling; Tjänsteutveckling; Tjänstefiering; Service Manufacturing Paradox;

   Abstract : Manufacturing companies have begun developing Product Service Systems to provide customers with enhanced product-service offerings. Transitioning to a service-oriented development process allows companies to restructure risks, responsibilities, and costs normally associated with owning products. READ MORE

4. 3. Exploring Servitization in the Construction Industry : A Qualitative Case Study of a Swedish Rental Company

   University essay from Karlstads universitet

   Author : Anton Jansson; Johan Segall; [2022]
   Keywords : Servitization; Construction industry; Rental company; Service paradox; Competitive advantage;

   Abstract : In highly competitive markets, product-centric businesses often seek to differentiate from competitors by including services into their core offering. In literature, this is described as servitization, and has been widely researched. READ MORE

5. 4. Reaching the Service Recovery Paradox : Using the Anchoring Effect to Reduce Required Monetary Compensation

   University essay from Högskolan i Gävle/Avdelningen för ekonomi

   Author : Jesper Björkman; Nathalie Kron; [2022]
   Keywords : service failure; service recovery; service recovery paradox SRP ; anchoring effect; cognitive bias;

   Abstract : Aim: When service failures occur, companies must use service recovery actions to recover customer satisfaction. The service recovery paradox refers to the paradox which occurs when a customer is more satisfied after successful service recovery, than they would have been if no failure had occurred. READ MORE

6. 5. Where Service Recovery Meets its Paradox : A search for the level of Service Recovery required for the Service Recovery Paradox to occur in the Hotel Industry

   University essay from Högskolan i Gävle/Företagsekonomi

   Author : Andreas Edström; Beatrice Nylander; [2021]
   Keywords : service failure; service recovery; service recovery paradox; service recovery hotel industry; customer satisfaction;

   Abstract : Title: Where Service Recovery Meets its Paradox - A search for the level of Service Recovery required for the Service Recovery Paradox to occur in the Hotel Industry  Level: Student thesis, final assignment for Bachelor Degree in Business Administration  Author: Beatrice Nylander & Andreas Edström  Supervisor: Patrik Sörqvist  Date: 2021 – June  Aim: The purpose of this study was to, within the hotel industry, investigate at what level of service recovery the service recovery paradox will come into existence.  Method: Two surveys have been conducted where 190 respondents were introduced to a scenario- based service failure in the hotel industry. READ MORE