Essays about: "Service employee"

Showing result 1 - 5 of 116 essays containing the words Service employee.

  1. 1. A Column Generation Method for Minimization of Shift Costs at an Airport

    University essay from KTH/Optimeringslära och systemteori

    Author : Lars Sundqvist Swahn; [2019]
    Keywords : ;

    Abstract : This thesis addresses the problem with minimizing the cost of labor shifts for the workforce at an airport. The cost of idle time is specifically a difficulty for the employer. With idle time means time that it is not a break at the same time as there is no work task to be performed. READ MORE

  2. 2. Digitalization and the renewal of employee engagement surveys

    University essay from Göteborgs universitet/Företagsekonomiska institutionen

    Author : David Lager; Emilia Milojkovic; [2018-08-27]
    Keywords : Emplyee engagement; Digitalization; E-HRM; Engagement service;

    Abstract : .... READ MORE

  3. 3. Identifying initial contacts and their functions within the service encounter

    University essay from Karlstads universitet/Handelshögskolan (from 2013); Karlstads universitet/Handelshögskolan (from 2013)

    Author : Jacob Grentzelius; Filip Björkman; [2018]
    Keywords : Service encounter; initial contact; interaction; frontline employee; verbal and nonverbal communication; improvisation; personalization;

    Abstract : Purpose – The aim of this paper is to create an understanding of what types of initial contacts exist within the service encounter and their functions for the interaction. Design/methodology/approach – To study the initial contact between the employee and the customer, we have used a qualitative approach where observations were the data collecting method. READ MORE

  4. 4. Showrooming – Displayed and played. : - A case study from a brick-and-mortar perspective

    University essay from Uppsala universitet/Företagsekonomiska institutionen; Uppsala universitet/Företagsekonomiska institutionen

    Author : Johanna Westerlund; Mikael Westin; [2018]
    Keywords : Showrooming; Omni- and Multichannel retailing; Freeriding; Research Shopping;

    Abstract : Purpose - The purpose of this study was to deepen the understanding of how showrooming affect the exploited brick-and-mortar businesses. This was done by investigating an industry characterized by high levels of employee knowledge where the expertise of the personnel create showrooming incentives. READ MORE

  5. 5. Social persuasion and electronic performance monitoring : A qualitative study of feedback and self-efficacy in call centers

    University essay from Stockholms universitet/Företagsekonomiska institutionen

    Author : André Kårfors; [2018]
    Keywords : Electronic performance monitoring; feedback; social persuasion; self-efficacy;

    Abstract : Electronic performance monitoring (EPM) has long been associated with an array of negative effects, one of which is decreased employee self-efficacy, an essential determinant of human agency and workplace success. The negative discourse of control and discipline dominating the research field fails to account for the role of performance feedback, an integral component of EPM and part of an alternative discourse focusing on employee development. READ MORE