Essays about: "Service employee"

Showing result 1 - 5 of 119 essays containing the words Service employee.

  1. 1. Human Resource Management Strategies in Hospitality Industry : Employees’ competence, attitude, behavior and organizational operation (management perspective)

    University essay from Högskolan Dalarna/Företagsekonomi

    Author : Elham Gheliji; [2019]
    Keywords : Hotel industry; Human resource management and strategy; Human resource practices; Employees’ skills and competences; Employees’ satisfaction; Employees’ performance; Employees’ attitude and behavior;

    Abstract : The current study demonstrates human resource strategies in hospitality industry (Hotel segment) and its impact on employee competencies and skills. The human resource management enhances employee performance and their credibility to maximize overall firm goals in hotel segment. READ MORE

  2. 2. A Column Generation Method for Minimization of Shift Costs at an Airport

    University essay from KTH/Optimeringslära och systemteori

    Author : Lars Sundqvist Swahn; [2019]
    Keywords : ;

    Abstract : This thesis addresses the problem with minimizing the cost of labor shifts for the workforce at an airport. The cost of idle time is specifically a difficulty for the employer. With idle time means time that it is not a break at the same time as there is no work task to be performed. READ MORE

  3. 3. Digitalization and the renewal of employee engagement surveys

    University essay from Göteborgs universitet/Företagsekonomiska institutionen

    Author : David Lager; Emilia Milojkovic; [2018-08-27]
    Keywords : Emplyee engagement; Digitalization; E-HRM; Engagement service;

    Abstract : .... READ MORE

  4. 4. Exploring the Efficiency of a Digital Simulation Game for Vocational Training : An experimental approach

    University essay from Högskolan i Skövde/Institutionen för informationsteknologi

    Author : Adam Forsell; [2018]
    Keywords : Serious Game; NEET; Food; Runner; Transferability; Experiment; Table; Memory; Restaurant; Service; Simulation; Skills; Pilot; t-Test; Turnover; Employee; Rate; Transfer; Effectiveness;

    Abstract : This thesis covers an experiment which explores how effectively skills that are gained in a digital serious game can be transferred to a real situation. The context of the experiment is the casual restaurant industry, with focus on the task of a food runner. READ MORE

  5. 5. Identifying initial contacts and their functions within the service encounter

    University essay from Karlstads universitet/Handelshögskolan (from 2013); Karlstads universitet/Handelshögskolan (from 2013)

    Author : Jacob Grentzelius; Filip Björkman; [2018]
    Keywords : Service encounter; initial contact; interaction; frontline employee; verbal and nonverbal communication; improvisation; personalization;

    Abstract : Purpose – The aim of this paper is to create an understanding of what types of initial contacts exist within the service encounter and their functions for the interaction. Design/methodology/approach – To study the initial contact between the employee and the customer, we have used a qualitative approach where observations were the data collecting method. READ MORE