Essays about: "Service encounter"

Showing result 1 - 5 of 72 essays containing the words Service encounter.

  1. 1. Implementation Constraints of ERP Systems in Developing Countries

    University essay from Stockholms universitet/Institutionen för data- och systemvetenskap

    Author : Hanna Mekuria Fissha; [2024]
    Keywords : Enterprise Resource Systems; public service organizations; developing countries;

    Abstract : Globally, the use of ERP systems has increased significantly. Organizations in developed and developing countries are pursuing ERP systems to stand out globally for facilitating their growth beyond their previous inhouse systems. READ MORE

  3. 2. Onboarding New Users for Initial Creation of Photo Book in Mobile Application

    University essay from Umeå universitet/Institutionen för tillämpad fysik och elektronik

    Author : Ida Aavik; [2024]
    Keywords : Onboarding; User experience; Photo book; Usability; Interaction design; Onboarding; Användarupplevelse; Fotobok; Användbarhet; Interaktionsdesign;

    Abstract : Photography holds great significance by capturing memories and sharing stories. Today, the average user has around 2,000 photos on their smartphone, many of which go unnoticed. Once Upon is a mobile application launched in 2017, where users can create photo books to collect their memories in a physical book. READ MORE

  4. 3. Orchestrating the service encounter in a digital era: How the presence of a greeting online service agent affects customers' experience of visiting a home electronics e-store

    University essay from Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

    Author : Oskar Eskilsson; Elizabeth Lopez Alushkina; [2023]
    Keywords : Service encounter; Social presence; Mere presence; E-commerce;

    Abstract : The service encounter is to an increasing extent being transported to an online context. Companies are more and more often trying to create an initial point of contact when a customer enters a website. READ MORE

  5. 4. Menstrual Blood, Sweat and Tears: A Qualitative Study on Women’s Menstrual Health Management at Workplace Settings in Maputo, Mozambique

    University essay from Lunds universitet/Graduate School

    Author : Ellinor Berglund; [2023]
    Keywords : menstrual health management; Mozambique; decent work; gender equality; socio-ecological model of health.; Social Sciences;

    Abstract : Equal participation in safe and decent work is a crucial factor for achieving gender equality. Despite this, gender-based obstacles remain as workplaces often fail to ensure the human rights, health, and general wellbeing of their employees, with menstrual health being an especially neglected aspect of the gendered workplace experience. READ MORE

  6. 5. Booming or Baffled : Investigating Baby Boomers’ Attitudes Toward Self-Service Technology and Personal Service Encounters in the Hotel Industry

    University essay from Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

    Author : Joan Parvazi Nia; Daniel Regnér; [2023]
    Keywords : service encounter; self-service technology; SST; customer experience; baby boomers; BB; hotel industry; attitude; hospitality;

    Abstract : The hospitality industry is increasingly incorporating self-service technology, suchas online booking systems, automated check-in and check-out, and in-roomtechnology, to enhance the customer experience and streamline operations. However,there is limited research on the adoption and usage of self-service technology bybaby boomers (BB) in this industry. READ MORE