Essays about: "Service profit chain SPC Service-goods continuum SGC"
Found 1 essay containing the words Service profit chain SPC Service-goods continuum SGC.
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1. A Context Analysis of Customer satisfaction in Services
University essay from Blekinge Tekniska Högskola/Sektionen för managementAbstract : The purpose of this thesis is to examine selected elements, which have influence on customer satisfaction in services. The investigation is conducted bot from a theoretical and empirical point of view. The theoretical analysis considers four dimensions. READ MORE
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