Essays about: "Service quality"

Showing result 1 - 5 of 1251 essays containing the words Service quality.

  1. 1. Drivers of Negative Customer Engagement : A quantitative study testing a model of negative customer engagement and its proposed antecedents

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Månsson Ludwig; Hempel Ossian; [2022]
    Keywords : Perceived justice; Customer engagement; Negative customer engagement; Negative disconfirmation; Cognitive appraisal theory;

    Abstract : Abstract Purpose - The purpose of this study is to extend the current understanding of NCE and its antecedents. Design/methodology/approach - A deductive approach was used to confirm the proposed model of NCE using structural equation modeling. READ MORE

  2. 2. Supply chain effects of utilizing non destructive quality inspection in food production

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

    Author : Fredrik Klein; [2022]
    Keywords : waste; inventory; production; food; quality;

    Abstract : Reducing waste and increasing efficiency in food supply chains is important for a sustainable food production. Modified Atmosphered Packaging (MAP) is a method of increasing food durability that requires gas quality and potential gas leakage inspection. READ MORE

  3. 3. Rethinking social care services for elderly persons in Zambia

    University essay from Lunds universitet/Socialhögskolan; Lunds universitet/Sociologiska institutionen; Lunds universitet/Sociologi

    Author : Annette Hatembo; [2022]
    Keywords : Ageing; elderly people; family; community; caregiving; old people’s home; social care.; Social Sciences;

    Abstract : The Elderly people in Zambia face numerous challenges resulting from high poverty levels, stigma, and social exclusion, poor service provision in old people's homes, and lack of proper care and support from family and the public. In addition, changes in population ageing have also resulted in increased longevity affecting the obligatory responsibilities of the state and the family to meet individual needs in caregiving adequately. READ MORE

  4. 4. Value based selling : Key value drivers for SMEs within the steel industry

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

    Author : Simon Anderson; Markus Johannisson; [2022]
    Keywords : Value based selling; Customer perceived value; Perceived value; Value drivers; Värdebaserad försäljning; Kundens upplevda värde; Upplevt värde; Värde attribut;

    Abstract : Building upon previous research around value drivers, the purpose for this study was to review what value-drivers the SMEs within the Swedish steel industry find most important in their suppliers and how the industry as a whole can evaluate this information in a value-based selling approach. In today's literature regarding customer perceived value, the focus has been towards service related industries, and mainly within a B2C context. READ MORE

  5. 5. Circular Design and its applications in the Electric Guitar Industry : Development of a Circular Business Model System

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

    Author : David Blomgren; [2022]
    Keywords : Circular Design; Circular Economy; sustainability; holistic design;

    Abstract : Our society is all the more shifting towards focusing on the impact that we have on the world’s climate and reducing our environmental impact is getting increasingly popular. Amongst efforts to reduce the impact of the products that we use, the field of Circular Design has emerged as a solution that tackles the problem at its roots in a holistic way, aiming to not only reduce the climate impact of products, but to transition our entire society into a sustainable one through the implementation of a Circular Economy. READ MORE