Essays about: "Servicescape"

Showing result 1 - 5 of 29 essays containing the word Servicescape.

  1. 1. Work hard, play hard : A qualitative study about how playful office design affects employees' well-being

    University essay from Karlstads universitet/Handelshögskolan (from 2013)

    Author : Jacob Sardal; Linnéa Eneberg; [2023]
    Keywords : playfulness; servicescape; office design; employee well-being; Lekfullhet; servicescape; kontorsdesign; anställdas välmående;

    Abstract : The purpose of this thesis is to add to the understanding of how employees’ well-being isaffected by playful offices. The thesis is presenting theories and previous research, forinstance within the area of servicescape, office design, and employee well-being, and isanalyzing eventual connections to the empirical data collected. READ MORE

  2. 2. The Impact of the Covid-19 Pandemic on Employee Behavior and Service Quality in an Airport Setting : A qualitative study in service management

    University essay from Karlstads universitet/Handelshögskolan (from 2013)

    Author : Gabriel Ekholm Lavebratt; Noah Tindberg; [2023]
    Keywords : Service Management; Servicescape; Airports; Covid-19; Customer Behavior;

    Abstract : In 2019, the Covid-19 pandemic brought a substantial change to the world. As good as everyone was affected and several sectors in the economy were impacted. Service businesses had to adapt their servicescape as a consequence. READ MORE

  3. 3. Experiences in E-servicescapes : A multiple case study on brand experiences in online environments and its relation to brand equity

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Igor Mróz; Enok Enocson; [2022]
    Keywords : Brand experience; online brand experience; brand equity; e-servicescape;

    Abstract : With a fast-evolving digital society that offers individuals the option to shop from anywhere in the world, in a matter of seconds, competition amongst brands has never been tougher. It is therefore of greater importance for brands to distinguish themselves from competitors. READ MORE

  4. 4. Exploring LGBTQ+ Well-being in Toiletscapes: A Case Study of Lund University

    University essay from Lunds universitet/Institutionen för tjänstevetenskap

    Author : Melanie Elizabeth Povirk; Dianne Michele Cole; [2022]
    Keywords : gender; heteronormativity; servicescape; sexuality; social sustainability; toilet; toiletscape; LGBTQ ; queer theory; well-being; Social Sciences;

    Abstract : This thesis aims to critically investigate how a service organization’s physical spaces, particularly the toilet areas, impact LGBTQ+ individuals’ well-being. More particularly, this research focuses on Lund University in Sweden, a service organization with significant international and societal influence. READ MORE

  5. 5. How do esports actors perceive the Metaverse as a servicescape for esports: An interpretative phenomenological analysis : An exploratory study about the business opportunities and challenges in the Metaverse

    University essay from Jönköping University/IHH, Företagsekonomi

    Author : Anas Abed; Karolina Rinkevic; [2022]
    Keywords : Metaverse; esports; marketing in the Metaverse; servicescapes; online servicescapes;

    Abstract : The Metaverse is an immersive, interactive, and collaborative shared virtual 3D environment where people are represented by avatars and interact in real-time. The Metaverse is still an unexplored phenomenon that has recently become interesting to researchers. READ MORE