Essays about: "Servqual"

Showing result 11 - 15 of 46 essays containing the word Servqual.

  1. 11. Företagarnas syn på revisorn : en kvantitativ studie om hur företagarna mottar revisorns tjänst och personliga egenskaper i Östra Göinge kommun

    University essay from SLU/Dept. of People and Society

    Author : Frida Persson; [2017]
    Keywords : förväntningsgap; tillit; procent; servqual-modellen; service;

    Abstract : Bakgrund: Ibland kan företagare behöva hjälp med sina räkenskaper och tvingas därmed lita på en ibland okänd person (revisorn). Företagaren köper en tjänst men hur känner han inför service och tillit till någon okänd? Syfte: Syftet med arbetet är att ta reda på hur företagarna i Östra Göinge kommun känner inför den service de mottar från sin revisor samt identifiera förväntningsgap. READ MORE

  3. 12. Service Quality Perspective and Customer Satisfaction: : Xingya Technical Communication Company

    University essay from Högskolan i Gävle/Företagsekonomi

    Author : Yuan Chi; Yaqi Quan; [2016]
    Keywords : Service quality; Customer satisfaction; differentiated services; service promptness;

    Abstract : Aim: The purpose of this study is to investigate the evaluation and conceptualization of service quality and its interactive impacts for customer satisfaction. This study provides some positive and constructive proposal to make up the service gap ,and provides preliminary results supported by SERVQUAL model to measure the mutual interactions between service quality and customer satisfaction. READ MORE

  4. 13. The impact of critical IPTV factors on customer satisfaction: A case study of ATN Company in Sweden

    University essay from Mälardalens högskola/Akademin för ekonomi, samhälle och teknik

    Author : Afsaneh Khodabandeh; Reem Haitham; [2016]
    Keywords : Customer satisfaction; SERVQUAL; IPTV;

    Abstract : .... READ MORE

  5. 14. Identifying critical service issues in the service encounter – a first step in the development of a conceptual model for the shipping industry

    University essay from Lunds universitet/Institutionen för tjänstevetenskap

    Author : Claas Boomgaarden; [2015]
    Keywords : LSQM; Shipping Industry; Service Science; Service Dominant Logic; Relationship Marketing; PDSQ; INDSERV; SERVQUAL; Service Encounter; Service Quality; Social Sciences;

    Abstract : Title Identifying critical service issues in the service encounter – a first step in the development of a conceptual for the shipping industry Author Claas Boomgaarden Key Words Service Quality, Service Encounter, SERVQUAL, INDSERV, PDSQ, LSQM, Shipping Industry, Service Science, Service Dominant Logic, Relationship Marketing Purpose The purpose of this research is to provide a first step in the development of a conceptual model for service quality in the shipping industry. Theoretical Perspectives This study is embedded in the theoretical field of service quality. READ MORE

  6. 15. Understanding Customer Value in SAP Enterprise Mobility : An exploratory study to identify value drivers in the German enterprise mobility industry

    University essay from Umeå universitet/Företagsekonomi

    Author : Jur van de Graaf; [2014]
    Keywords : customer value; business-to-business marketing; enterprise mobility; IT; SERVQUAL; service quality; price;

    Abstract : The goal of this research was to explore what the value drivers are in SAP Enterprise Mobility. On the basis of existing literature a model was created that predicts customer value in this particular industry. READ MORE