Essays about: "Servqual"

Showing result 6 - 10 of 46 essays containing the word Servqual.

  1. 6. Service Quality in Accounting Firms: its Effect on Client Satisfaction and Loyalty : A quantitative study based on the Swedish listed companies

    University essay from Karlstads universitet/Handelshögskolan (from 2013)

    Author : Mohammed Ahmed; [2018]
    Keywords : Quality of service; SERVQUAL; SERVPERF; customer loyalty; customer satisfaction; Accounting firms; Nasdaq Stockholm OMX.;

    Abstract : Abstract Background: The quality of service is considered as an essential component in any service industry. It has been evolved in service marketing and has often been used in other research fields and sectors. READ MORE

  3. 7. Service quality and its effect on customer satisfaction in online-banking : A quantitative study about the relationship between service quality and customer satisfaction

    University essay from Högskolan Kristianstad/Fakulteten för ekonomi

    Author : Oliver Bacetic; Adam Persson; [2018]
    Keywords : Customer satisfaction; Service quality; e-SERVQUAL; SSTs; TAM;

    Abstract : The continuous development and expansion of online-banking have significantly changed the way of conducting banking errands. The traditional bank is gradually perishing as online-banking takes over, leading customers and banks to acquire new ways of communicating. READ MORE

  4. 8. Impact of service quality on  customer satisfaction

    University essay from Högskolan i Gävle/Avdelningen för ekonomi

    Author : EHIGIE Johnson; Jesse Karley; [2018]
    Keywords : Service Quality;

    Abstract : Title: Impact of service quality on customer satisfaction. Case study: Liberia Revenue Authority Level: Master Thesis in Business Administration Author: Ehigie Clifford Johnson, Jesse S. READ MORE

  5. 9. Packaging Operations in the Automotive Industry - Revealing Operational Gaps Related to Network Inefficiency, using Volvo Cars Packaging Operations as an Example

    University essay from Göteborgs universitet/Graduate School

    Author : Marjan Kouchek; Alexandra Stojanoska; [2017-06-29]
    Keywords : Automotive Industry; Packaging; Packaging Operations; Loop-Time; Inventory Management; Network Balancing; Supplier Relationship; Volvo Cars; Closed-Loop Supply Chain;

    Abstract : The automotive industry has evolved into an industry of complex supply chains and networks, requiring many activities to be aligned and well-managed in order to avoid abnormalities in both the material flow and information flow. The car assembly requires many different components and material, which also in turn require different types of packaging when being transported to the production plants. READ MORE

  6. 10. An Exploratory Study of Employees’ Perceptions on Service Quality in the Examinations Council of Zambia

    University essay from Lunds universitet/Företagsekonomiska institutionen

    Author : Pranyou Promkaew; Ronald Mwelwa Tembo; [2017]
    Keywords : service quality; employees’ perception; SERVQUAL; public organisation; qualitative approach; Business and Economics;

    Abstract : Service quality has been recognised as an important aspect for service organisations, however few studies have focused on service quality in public organisation, especially from the employee’s point of view. Employee perceptions are considered vital to the service quality in organisations as employees directly interact with customers and provide the services. READ MORE