Essays about: "Smart customer interaction."

Showing result 1 - 5 of 12 essays containing the words Smart customer interaction..

1. 1. A Cloud-based Business Process Automation Platform for Customer Interaction : Research, development, integration, deployment and test of a Business Process Automation platform to manage company customer relations through the cloud.

   University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Author : Nicola Fiorello; [2021]
   Keywords : Business process management; Cloud deployment; Smart customer interaction.; Distribuzione su cloud; Gestione di processi aziendali; Interazione intelligente con i clienti.; Affärsprocesshantering; molndistribution; smart kundinteraktion.;

   Abstract : Customer relationship management is a crucial point of many businesses, and is often characterized by repetitive and monotonous actions carried out by operators. The evolution of technology, in this regard, is leading to a highly multi-channel scenario, where the entire history of interactions between the company and the customer is fragmented across different services and communication tools. READ MORE

3. 2. Customer Retention Through Trust In The Sharing Economy : A Case Study Through Hospitality Businesses

   University essay from Högskolan i Gävle/Avdelningen för ekonomi

   Author : Murat Halilovic; Saad Ur Rehman; [2020]
   Keywords : sharing economy; trust; customer retention;

   Abstract : Abstract Aim: To investigate the influence of trust in the sharing economy in general and customer retention in particular.  Methodology: This study uses constructivist and interpretative philosophical underpinnings. With an inductive approach, a qualitative research strategy was conducted through semi-structured interviews. READ MORE

4. 3. Mody : a smart commuting experience

   University essay from Umeå universitet/Designhögskolan vid Umeå universitet

   Author : Nan Wang; [2020]
   Keywords : shared mobility; design ethics; vehicle interior design; user experience design;

   Abstract : Due to the current urbanization trend, people are spending more time than ever on their daily commute. However, commuting in megacities often results in irritating scenarios. Especially when using public transportation. READ MORE

5. 4. Utilizing big data from products in use to create value : A case study of Bosch Thermoteknik AB

   University essay from Linköpings universitet/Energisystem

   Author : Renisa Kokoneshi; [2019]
   Keywords : Creating value with Big Data;

   Abstract : New knowledge and insights are generated when big data is collected and processed. Traditionally, business generated data internally from operations and transactions across the value chain such as sales, customer service visits, orders, interaction with supplier as well as data gathered from research, surveys or other sources externally. READ MORE

6. 5. Barriers to adopting mobile access solutions in hospitality organizations.

   University essay from KTH/Skolan för industriell teknik och management (ITM)

   Author : OLLI PIETILÄ; [2019]
   Keywords : ;

   Abstract : This study aims to investigate factors that affect the attitudes towards mobile access control solutions among decision-making units (DMUs) in hospitality organizations in Finland to identify perceived benefits and barriers to adoption of mobile solutions. The first mobile access control solution was introduced in the early 2000s and is used successfully in, for example, public transport and in offices. READ MORE