Essays about: "Support Ticket labeling"

Found 1 essay containing the words Support Ticket labeling.

  1. 1. Automated Trouble Report Labeling : In The Telecom Industry

    University essay from Uppsala universitet/Institutionen för informationsteknologi

    Author : Bergkvist Alexander; [2022]
    Keywords : Support Ticket labeling;

    Abstract : Trouble reporting is a substantial component in any technical product's maintenance workflow. In this project, we investigated a set of methods for streamlining this workflow, using both software solutions and machine learning. The aim was to find a way of grouping trouble reports for easier analysis and other potential usecases down the line. READ MORE