Essays about: "Telavox"

Showing result 1 - 5 of 7 essays containing the word Telavox.

1. 1. Improving User Experience in Chat Tool by Implementing an Intuitive Search Feature

   University essay from Lunds universitet/Ergonomi och aerosolteknologi

   Author : Tilda Glas; Sofia Christiansson; [2022]
   Keywords : Technology and Engineering;

   Abstract : In the current digital era different kinds of chat tools and communication plat- forms are used worldwide at many companies as a natural part of the work day. As the amount of chat conversations and messages increases, the degree of diffi- culty to find information sent previously rises. READ MORE

3. 2. The Rate of Rates: A Study in User Rating Percentage and Satisfaction Based on Design Choices

   University essay from Lunds universitet/Ergonomi och aerosolteknologi

   Author : Hanna Bayerlein; Fredrik Lütz; [2020]
   Keywords : Customer satisfaction; User rating; Rating systems; Call Quality; User Experience; Technology and Engineering;

   Abstract : Användarupplevelse och kundens nöjdhet vid användning av mjukvara blir en allt viktigare del av utvecklingen av digitala tjänster. Vi som användare är vana vid lättförståeliga flöden och snabba responstider, ett krav som ställs allt mer för digitala tjänster, då utbudet och konkurrensen mellan dessa växer varje dag. READ MORE

4. 3. Fail-fast in the Design Process of an Interactive Voice Response System

   University essay from Lunds universitet/Ergonomi och aerosolteknologi

   Author : Elise Eborn; Sara Lindgren; [2019]
   Keywords : fail-fast; minimum viable product; minimum viable user experience; design process; interactive voice response; Technology and Engineering;

   Abstract : The world of creating new software is currently going more and more towards being as fast and agile as possible to be able to adapt to changing customer demands. The design process of new software should reflect that, which doesn't leave much time for scheduling user tests in person. READ MORE

5. 4. A self-serviced price calculator for modern IT services

   University essay from Lunds universitet/Ergonomi och aerosolteknologi

   Author : Sandra Olsson; Elin Nilsson; [2017]
   Keywords : Usability; user experience; UX; prototype; communication system; private branch exchange; PBX; user license; quotation.; Technology and Engineering;

   Abstract : As online shopping continues to increase in popularity, more and more pressure is put on businesses to reevaluate which of their services that can be sold from a web- site. While the telecom market for businesses still only use expert salespersons to describe and put a price on their services, innovative companies such as Telavox are looking into new ways of exposing more of their information online. READ MORE

6. 5. Skill based routing in telephone exchanges

   University essay from Lunds universitet/Ergonomi och aerosolteknologi

   Author : Henrik Edlund; Mikael Nilsson; [2017]
   Keywords : skill based routing; remote testing; usability; PBX private branch exchange ; prototyping; Telavox; Technology and Engineering;

   Abstract : Private branch exchange systems have been used to connect clients with enterprises for over 40 years and have over time progressed from manual switchboards to modern, internet based technologies. Despite technological progress, many clients still feel great frustration when contacting customer service, not being able to reach the person they seek. READ MORE