Essays about: "Thesis on employee satisfaction of bank"

Showing result 1 - 5 of 6 essays containing the words Thesis on employee satisfaction of bank.

1. 1. Happy at home - A qualitative study of employee work satisfaction related to team communication in virtual administrative work

   University essay from Handelshögskolan i Stockholm/Institutionen för företagande och ledning

   Author : Malin Borgudd; Anna-Johanna Nilsson; [2022]
   Keywords : Transactive Memory System; Affective outcomes; Team communication; Virtual team work; Disruption;

   Abstract : We have been forced into a new reality and new ways of working due to the Covid-19 pandemic, during which remote work has become the new normal in many workplaces. Working in virtual teams creates many opportunities for organizations to develop with society using modern technology. READ MORE

3. 2. Customer Satisfaction in the Cooperative Banking industry: a quantitative approach.

   University essay from Uppsala universitet/Företagsekonomiska institutionen

   Author : Nils Baqué; Alban Ferati; Rahul Singh; [2021]
   Keywords : Cooperative Banking Industry; Financial Industry; Retail Banking; Customer Satisfaction; Perceived Quality; Perceived Value; France;

   Abstract : [Introduction] Cooperative banks in France have a major impact on the finance industry and the French economy. The French financial ecosystem differs in comparison with other European countries because of a higher number of cooperative banking groups, which have a dominant market share in the financial industry. READ MORE

4. 3. Achieving front-line employee’s satisfaction through Internal marketing in service organizations; A case of SEB bank.

   University essay from Mälardalens högskola/Akademin för ekonomi, samhälle och teknik

   Author : David Malmberg; Kenan Bouzo; Mohammed Al-aqel; [2014]
   Keywords : Internal Marketing; Internal Marketing Mix; Human Resource; Service Organization; Internal Customers; Internal Service; Service marketing; Front-line employees;

   Abstract : Problem definition: In service organizations, front-line employees are considered to be the primary element when providing the organization’s services as they interact directly with customers and influence their perception of service quality. In other words, if the front-line employees are satisfied they will deliver the organization’s services in the best way which will directly lead to customer satisfaction. READ MORE

5. 4. The Importance of People on Delivering Service Quality :   A study in Svenska Handelsbanken of Gävle

   University essay from Institutionen för ekonomi

   Author : Duoli Chen; Minxuan Yu; [2009]
   Keywords : People; Human resource strategy; Employee; Service culture; Service quality; Bank;

   Abstract : Aim: Banks in Sweden appear extend through different distribution channels. The role of branch banking has changed to provide advisory services and sell the banks' products and service which is an approach involves the people interactions. Service employees are associated with the organization service quality and customer satisfaction. READ MORE

6. 5. The impact of employee empowerment on service quality and customer satisfaction in service organizations: a case study of Länsförsäkringar bank AB : The impact of employee empowerment

   University essay from Akademin för hållbar samhälls- och teknikutveckling

   Author : Chigozim Peters; Elham Mazdarani; [2008]
   Keywords : customer satisfaction; employee empowerment; human resource mangement; organisational structure; customer perceived service quality;

   Abstract : COURSE: Bachelor Thesis in Business Administration, 15ECTS AUTHOURS:Peters Silvia Chigozirim. Elham Mazdarani. Flugsnappargatan 6, 3tr. Nybohovsbacken 99, 9tr. READ MORE