Essays about: "Ticket System"

Showing result 1 - 5 of 28 essays containing the words Ticket System.

  1. 1. Prediction Models for TV Case Resolution Times with Machine Learning

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Borja Javierre I Moyano; [2023]
    Keywords : Datasets; Machine Learning ML ; Prediction; Resolution Time RT ; Solve Time; TV Cases; Trouble Tickets TT ; Customer-Related Trouble Tickets Resolution Time; CRM system; BI system; Telecommunications; Dataset; Machine Learning ML ; Prediction; Resolution Time; Solve Time; TV Cases; Trouble Tickets TT ; Kundrelaterade problem Tickets Resolution tid; CRM-system; BI-system; Telekommunikationer.;

    Abstract : TV distribution and stream content delivery of video over the Internet, since is made up of complex networks including Content Delivery Networks (CDNs), cables and end-point user devices, that is very prone to issues appearing in different levels of the network ending up affecting the final customer’s TV services. When a problem affects the customer, and this prevents from having a proper TV delivery service in devices used for stream purposes, the issue is reported through a call, a TV case is opened and the company’s customer handling agents start supervising it to solve the problem as soon as possible. READ MORE

  3. 2. Improving customer support efficiency through decision support powered by machine learning

    University essay from Linköpings universitet/Programvara och system

    Author : Simon Boman; [2023]
    Keywords : Machine Learning; AI; NLP; Natural Language Processing; GPT-3; GPT-4; Recommendation System; Decision Support; Semantic Textual Similarity; Text Similarity; Customer Support Tickets; Case Study; Customer Support Efficiency; Healthcare; Medical Technology;

    Abstract : More and more aspects of today’s healthcare are becoming integrated with medical technology and dependent on medical IT systems, which consequently puts stricter re-quirements on the companies delivering these solutions. As a result, companies delivering medical technology solutions need to spend a lot of resources maintaining high-quality, responsive customer support. READ MORE

  4. 3. Cloud Computing Pricing and Deployment Efforts : Navigating Cloud Computing Pricing and Deployment Efforts: Exploring the Public-Private Landscape

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Casper Kristiansson; Fredrik Lundström; [2023]
    Keywords : Cloud computing; Private cloud; Public cloud; Cloud computing services; Cost-effectiveness; Implementation effort; Google GCP; Microsoft Azure; Amazon AWS; Pricing models; Cloud adoption; Cloud cost management; Cloud migration; Instance computing; Serverless computing; Data storage; Molntjänster; Privat moln; Offentligt moln; Kostnadsjämförelse; Kostnadseffektivitet; Google GCP; Microsoft Azure; Amazon AWS; Molninförande; Molnkostnadshantering; Molnmigration; Instance computing; Serverless computing; Dataförvaring;

    Abstract : The expanding adoption of cloud computing services by businesses has transformed IT infrastructure and data management in the computing space. Cloud computing offers advantages such as availability, scalability, and cost-effectiveness, making it a favored choice for businesses of all sizes. READ MORE

  5. 4. Reactive vs Non-Reactive Java framework : A comparison between reactive and non-reactive APIs

    University essay from Mittuniversitetet/Institutionen för informationssystem och –teknologi

    Author : André Nordlund; Niklas Nordström; [2022]
    Keywords : Spring Boot; Quarkus; API; Reactive; Mutiny; Webflux; JMeter; VisualVM; Spring Boot; Quarkus; API; Reactive; Mutiny; Webflux; JMeter; VisualVM;

    Abstract : Vill man bygga en API tjänst idag existerar det en mängd olika ramverk att välja mellan, varav några av dessa använder reaktiva system. Denna teknik tillåter värden att använda sina resurser på ett mycket mer effektivt sätt än med de icke reaktiva ramverken. READ MORE

  6. 5. Trouble Tickets resolution time estimation : The Design of a Solution for a Real Case Scenario

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Riccardo Colella; [2021]
    Keywords : Trouble Ticket; Resolution Time Estimation; Ticket Resolution; Company processes; Trouble Ticket Management; Telecommunication; Data-Driven; Machine Learning; Problembiljett; uppskattning av lösningstid; lösning av biljetter; företagsprocesser; hantering av problembiljetter; telekommunikation; datadriven; Machine Learning;

    Abstract : Internet Service Providers are companies that deliver services managing a complex network of apparatus and cables. Given the complexity of the network, it often happens that alarms are generated. READ MORE