Essays about: "Ticket System"

Showing result 1 - 5 of 24 essays containing the words Ticket System.

  1. 1. Trouble Tickets resolution time estimation : The Design of a Solution for a Real Case Scenario

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Riccardo Colella; [2021]
    Keywords : Trouble Ticket; Resolution Time Estimation; Ticket Resolution; Company processes; Trouble Ticket Management; Telecommunication; Data-Driven; Machine Learning; Problembiljett; uppskattning av lösningstid; lösning av biljetter; företagsprocesser; hantering av problembiljetter; telekommunikation; datadriven; Machine Learning;

    Abstract : Internet Service Providers are companies that deliver services managing a complex network of apparatus and cables. Given the complexity of the network, it often happens that alarms are generated. READ MORE

  3. 2. Bot Integration to Website Application : Integrating an application with Microsoft Teams to have a chatbot collect and send useful information to the system

    University essay from Mittuniversitetet/Institutionen för informationssystem och –teknologi

    Author : Jonas Carlsson; [2021]
    Keywords : Integration; C#; Chatbot; API; Adaptive Cards; Teams; Integration; C#; Chatbot; API; Adaptive Cards; Teams;

    Abstract : Medan teknologin ständigt utvecklas strävar mer och mer företag efter att automatisera arbetsuppgifter. Användningen av chatbotar sociala media blir allt mer vanligt som en ersättning av kundtjänster då de både är effektivt och pålitligt, samt att företagen sparar pengar. READ MORE

  4. 3. An Analysis of the Usage and Impact of Static Code Analysis Tools

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Paul-Philip Mosulet; [2021]
    Keywords : ;

    Abstract : Traditionally, static code analysis tools alert developers on possible defects in the code. In recent years, the tools have improved and can generate suggestions to fix the defects found. READ MORE

  5. 4. Privacy in Smart Parking

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Kristina Batistic; [2020]
    Keywords : ;

    Abstract : The master thesis project will analyze the smart parking solution used in Frederiksberg municipality, focusing on privacy aspects in different data use cases. The current use case will be analyzed with the focus on its privacy aspects. READ MORE

  6. 5. Vulnerability Assessment of Authentication Methods in a Large-Scale Computer System

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Davis Freimanis; [2019]
    Keywords : ;

    Abstract : Vulnerabilities exist in almost all software programs. Some software is more vulnerable than others. A method that can be used to mitigate the vulnerabilities is penetration testing. In this thesis, a penetration test was conducted on a large scale computer system provided by a company. READ MORE