Essays about: "Total Quality Management TQM"

Showing result 11 - 15 of 25 essays containing the words Total Quality Management TQM.

  1. 11. Internal Quality Management in Service Organizations: a theoretical approach

    University essay from Fakulteten för ekonomi, kommunikation och IT

    Author : Lin Li; [2011]
    Keywords : Internal marketing; internal service; internal customer; quality management;

    Abstract : Service industry or service economy is now taking a big part of the whole economy. Service sector is still a fast growing market over the world, especially in the developing countries. The adoption of Total Quality Management (TQM), which focuses on customer satisfaction, was widely accepted by most service organization. READ MORE

  3. 12. A case study on age maintenance policy

    University essay from Matematiska och systemtekniska institutionen

    Author : Linus Johannesson; [2009]
    Keywords : Reliability; Preventive maintenance; Quality; Suspended items; TQM; Warranty; Optimization; Hazard rate; Age maintenance policy; Availability;

    Abstract : Syftet med denna uppsats är att undersöka en komponents    optimala utbyts" tid med hänsyn till kostnad och risk,    och föreslå schemalagda underhåll, med hjälp av statistiska metoder.    Genom att använda statistiska verktyg och historiska data, kan    en komponents samt systemets brister predikteras. READ MORE

  4. 13. Managing Logistical Complexity: Agility and Quality in Newspaper Distribution : An Empirical Study of Herenco Distribution AB

    University essay from IHH, EMM (Entreprenörskap, Marknadsföring, Management)

    Author : Samuel Ngole NKume-Kwene; Fred Tanyi Besong; [2009]
    Keywords : Supply Chain Management; Logistical Complexity; Just-in-Time JIT ; Total Quality Management TQM ; Information flow IF and Customer Satisfaction.;

    Abstract : Introduction Overtime the execution and control of business activities to meet and even exceed customer satisfac-tion has become an absolute top priority. This is because with an increase in the demand for diverse products and services of quality in unprecedented numbers, there is an automatic injection of complexi-ty into the activities and processes which companies undertake in order to fulfill customer satisfaction. READ MORE

  5. 14. TOTAL QUALITY MANAGEMENT : A Test of the Effect of TQM on Performance and Stakeholder Satisfaction

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : OLUWATOYIN ADEDIRAN; OLUSEUN ADEDIRAN; [2009]
    Keywords : TQM; Airlines; Customer satisfaction; Employee satisfaction and Operational effectiveness; performance; Nigeria; Implementation;

    Abstract : Title: Total Quality Management: A Test of the Effect of TQM on the Performance and Stakeholder Satisfaction Authors: Adediran Oluwatoyin & Adediran Oluseun Supervisor: Anders Hederstierna Department: School of Management, Blekinge Institute of Technology Course: Master’s thesis in business administration, 15 credits (ECTS). Background and Problem Discussion: The performance of TQM Airlines and Non TQM airlines is measured comparing statistically three major performance indicator Customer satisfaction, Employee satisfaction and Operational effectiveness. READ MORE

  6. 15. Using Design of Experiments in Validation of a new calorimetric method for the specific heat capacity determination

    University essay from Högskolan i Borås/Institutionen Ingenjörshögskolan

    Author : Sima Babaee Koochaksaraee; Sara Ghahremanpour; [2009]
    Keywords : total quality management; statistical method; design of experiments; validation; calorimetry;

    Abstract : Total Quality Management as a holistic management system is widely practical inevery organization these days and one of the foundations of TQM which should betaken into account in all functions of the company is continuous improvement.Customer satisfaction is an important topic in which continuous improvement play akey role and leads to enhance it. READ MORE