Essays about: "Trouble Ticket Management"

Found 3 essays containing the words Trouble Ticket Management.

  1. 1. Trouble Tickets resolution time estimation : The Design of a Solution for a Real Case Scenario

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Riccardo Colella; [2021]
    Keywords : Trouble Ticket; Resolution Time Estimation; Ticket Resolution; Company processes; Trouble Ticket Management; Telecommunication; Data-Driven; Machine Learning; Problembiljett; uppskattning av lösningstid; lösning av biljetter; företagsprocesser; hantering av problembiljetter; telekommunikation; datadriven; Machine Learning;

    Abstract : Internet Service Providers are companies that deliver services managing a complex network of apparatus and cables. Given the complexity of the network, it often happens that alarms are generated. READ MORE

  3. 2. DECISION SUPPORT SYSTEMS: SMART WORKFLOWS : In the context of telecommunication networks

    University essay from KTH/Skolan för datavetenskap och kommunikation (CSC)

    Author : Daniel Schiess; [2013]
    Keywords : ;

    Abstract : This thesis, conducted at Ericsson Software Research, investigates how workflows can be made to work more dynamically. The thesis further aims at recommending how such workflows can be applied in the context of network operation centres (NOC) - the steps needed for automation of trouble ticket handling. READ MORE

  4. 3. Implementation of a change process within Smaland Airport

    University essay from Ekonomihögskolan, EHV

    Author : Jérémie Corbeau; Jānis Sijāts; [2006]
    Keywords : change process; business development; management strategic;

    Abstract : Abstract Change process in the company nowadays is one of the main factors, for sustainable growth and development in the market. Moreover, a change process should be dynamic – the company should take into consideration many factors; not only the ones happening inside the organization, like education of the employees and their motivation, but also the processes outside the organization – change in the environment, new requirements from the state, and competition. READ MORE