Essays about: "Upplevd Tjänstekvalitet"

Found 4 essays containing the words Upplevd Tjänstekvalitet.

  1. 1. Service Quality effect on Customer Satisfaction and Word of Mouth

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

    Author : Gustav Andersson; Carl Ingemarsson; [2022]
    Keywords : Service quality; Customer satisfaction; Word of Mouth; SERVQUAL; Disconfirmation theory; Grocery retail industry; Tjänstekvalitet; Kundnöjdhet; Word of Mouth; SERVQUAL; Disconfirmation theory; dagligvaruhandel;

    Abstract : This study has investigated the effect of service quality on customer satisfaction and Word of Mouth in the grocery retail industry. The purpose of the study was to measure the dimensions of service quality and see its effect on customer satisfaction and Word of Mouth. READ MORE

  3. 2. Improving Quality of Experience through Performance Optimization of Server-Client Communication

    University essay from Blekinge Tekniska Högskola/Institutionen för datalogi och datorsystemteknik

    Author : Mattias Albinsson; Linus Andersson; [2016]
    Keywords : QoE; Performance Optimization; Data Partitioning; Network Communication; Upplevd Tjänstekvalitet; Prestandaoptimering; Datapartitionering; Nätverkskommunikation;

    Abstract : In software engineering it is important to consider how a potential user experiences the system during usage. No software user will have a satisfying experience if they perceive the system as slow, unresponsive, unstable or hiding information. READ MORE

  4. 3. Skapande av varaktiga relationer mellan en inköpsorganisation och leverantörer

    University essay from SLU/Dept. of Forest Products

    Author : Lina Magnusson; [2016]
    Keywords : fallstudie; interaktion; kommunikation; relationsmarknadsföring; semistrukturerad intervju; skogsägare; tillit; tjänstedominerande logik; upplevd tjänstekvalitet; case study; communication; forest owner; interaction; perceived service quality; relationship marketing; semi-structured interview; service dominant logic; trust;

    Abstract : Den svenska skogsindustrin utgör en viktig hörnsten för landets välfärd. För att industrierna ska vara verksamma krävs tillräckliga volymer av skoglig råvara, vilket kan innebär att skogsbolagen hamnar i en beroendeställning gentemot de privata skogsägarna. READ MORE

  5. 4. Upplevd tjänstekvalitet

    University essay from Företagsekonomiska institutionen

    Author : Djordje Milutinovic; Carl Hassler; [2007]
    Keywords : Tjänstekvalitet; Kunder; Kärnvärden.;

    Abstract : The service quality has become more important for the customers, since we are moving towards a service society. Maintaining a relationship between the parties require that the expectations are matched with the experiences. It is very hard to implement a quality control since services are being produced and consumed at the same time. READ MORE