Essays about: "User Satisfaction Score"

Showing result 1 - 5 of 21 essays containing the words User Satisfaction Score.

1. 1. Contextualizing Customer Feedback: A Research-through-Design Approach - Alternative Approaches and Dialogical Engagement in Survey Design

   University essay from Uppsala universitet/Människa-datorinteraktion

   Author : Rasmus Svensson; [2023]
   Keywords : Human-Computer Interaction; Research-through-Design RtD ; Digital Service Design; Enterprise Resource Planning ERP systems; Invoicing; Customer Experience CX ; Customer Satisfaction CS ; Contextualization; Dialogical Approach; Customer Journey; Survey design; Questionnaire design; Net Promoter Score NPS ; Customer Satisfaction Score CSAT ; Customer Effort Score CES ; Chatbot; Virtual Agent; Customer Support Agent; Design Guidelines; Double Diamond; User Experience UX ; User Interface UI ; Interaction Design ID ;

   Abstract : Providing context behind customer feedback remains a challenge for company’s who rely on approaching Customer Experience (CX) through standardized Customer Satisfaction (CS) metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). Practical guidelines for monitoring CS throughout the customer journey are limited, creating a gap in academic research. READ MORE

3. 2. Reimagining a Corporate Workstations Booking Platform Through User-Centered Design Principles and Prototyping Techniques : Improving Efficiency and Satisfaction of Users in Managing Daily Workstations and Rooms

   University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Author : Carlo Leopoldo Reinotti; [2023]
   Keywords : User-Centered Design; Usability Testing; Corporate Booking Platforms; Prototype Development; User Experience; Användarcentrerad design; användbarhetstestning; bokningsplattformar för företag; prototyputveckling; användarupplevelse;

   Abstract : In the realm of corporate booking platforms, interface design plays a pivotal role in user satisfaction and efficiency. An identified issue concerning the usability of a prominent multinational's platform, used for scheduling workstations and meeting rooms, forms the basis for this investigation. READ MORE

4. 3. A Data-Driven Approach for Incident Handling in DevOps

   University essay from Blekinge Tekniska Högskola/Institutionen för programvaruteknik

   Author : Lakshmi Ashritha Annadata; [2023]
   Keywords : Incident Handling; DevOps; Machine Learning; Prioritization; Topic Modeling;

   Abstract : Background: Maintaining system reliability and customer satisfaction in a DevOps environment requires effective incident management. In the modern day, due to increasing system complexity, several incidents occur daily. Incident prioritization and resolution are essential to manage these incidents and lessen their impact on business continuity. READ MORE

5. 4. Developing an Intuitive Livestreaming Scheduling Experience for Live-streamers

   University essay from Umeå universitet/Institutionen för datavetenskap

   Author : Viktor Malmedal; [2022]
   Keywords : user interface ui ; user experience ux ; interaction design IxD ; web design; usability; live-stream; scheduling; Kvix; streaming; software development; agile;

   Abstract : Most people are used to recording videos on their mobile phones. However, becoming a streamer is another step further in complexity. This thesis evaluates how a streaming scheduling system can be developed to enhance the usability. It goes from idea to finished system using a design-build-test approach. READ MORE

6. 5. Usability in a car pooling web application : In a carpooling application, how should information be displayed to improve usability with focus on effectiveness and attitude?

   University essay from Linköpings universitet/Institutionen för datavetenskap

   Author : Emilia Bylund Månsson; Olivia Jacobsson; Ludvig Hedlund; Martin Forsberg; William Rimton; Ossian Andersson; Wilma Adelsköld; Oskar Gunnarsson; William Wallstedt; [2022]
   Keywords : Usability; carpooling; web application; attitude; effectiveness; display;

   Abstract : Usability is one important factor for customers to reach satisfaction. The purpose of this report was to investigate how information should be displayed on a carpooling web application to increase usability, focusing on the aspects of effectiveness and attitude. READ MORE