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1. 1. Internal problems of changing customer service systems

   University essay from Högskolan i Borås/Akademin för textil, teknik och ekonomi

   Author : Fazileta Trncic; Mariam Daher; Vanessa Nacional; [2016]
   Keywords : customer service systems; organizational change; change management;

   Abstract : This thesis focuses on the internal problems for companies changing customer service system and how to best avoid these problems and make the implementation of the new system as efficient as possible. The reason for focusing on the customer service systems was since more and more companies are transcending to e-commerce and having some form of customer service is common. READ MORE