Essays about: "Voice of Customer"

Showing result 21 - 25 of 53 essays containing the words Voice of Customer.

  1. 21. User Centred design of Conversational UI for Wealth Management Customers

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Ketaki Uma; [2019]
    Keywords : Trust; Conversational UI; Wealth Management; HCI;

    Abstract : Conversational UI (CUI) like voice assistant and chatbot are being introduced to provide 24x7 enquiry response, advice and technical support. This study aims at assessing User Experience related factors, which reinforce Trust between Wealth Management customer and the CUI in tasks normally performed by Relationship Managers. READ MORE

  3. 22. Clustering of short sentences through representation of text data

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Maxime Houé; [2019]
    Keywords : ;

    Abstract : Natural Language Processing has developed in the past few years very quickly.Numerous new applications emerged from new methods, notably involved bythe creation of the popular word embedding Word2Vec created by a team ofGoogle researchers. One of these new applications is the chatbot technology. READ MORE

  4. 23. Sentiment analysis of Swedish reviews and transfer learning using Convolutional Neural Networks

    University essay from Uppsala universitet/Avdelningen för systemteknik

    Author : Johan Sundström; [2018]
    Keywords : Sentiment analysis; transfer learning; domain adaption; convolutional neural networks; cnn; machine learning; word2vec;

    Abstract : Sentiment analysis is a field within machine learning that focus on determine the contextual polarity of subjective information. It is a technique that can be used to analyze the "voice of the customer" and has been applied with success for the English language for opinionated information such as customer reviews, political opinions and social media data. READ MORE

  5. 24. Using cloud services and machine learning to improve customer support : Study the applicability of the method on voice data

    University essay from Uppsala universitet/Avdelningen för systemteknik

    Author : Henrik Spens; Johan Lindgren; [2018]
    Keywords : speech-to-text; machine learning; natural language processing;

    Abstract : This project investigated how machine learning could be used to classify voice calls in a customer support setting. A set of a few hundred labeled voice calls were recorded and used as data. The calls were transcribed to text using a speech-to-text cloud service. READ MORE

  6. 25. Is There Such A Thing As Too Much Intelligence? : A qualitative study exploring how Born Global e-commerce companies are working towards adopting Artificial Intelligence into their Customer Relationship Management Systems

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Amanda Bäckström; Hannah Larsson; [2018]
    Keywords : ;

    Abstract : The purpose of this thesis is to explore the drivers and barriers of adoption of technology such as AI and how it could facilitate an internationalization. The thesis also hopes to explore how Born Global e-commerce companies are working towards an adoption of AI into the companies CRM-system. READ MORE