Essays about: "Volvo Car customer service"

Showing result 1 - 5 of 6 essays containing the words Volvo Car customer service.

  1. 1. Exploring loyalty within car subscriptions, in the case of Care by Volvo - How can brand communities and social bonds be used to increase Millennials’ customer loyalty in the car subscription business model?

    University essay from Göteborgs universitet/Graduate School

    Author : Aya Allali; Feiwei Lu; Heidi Botic; [2022-08-04]
    Keywords : Car subscriptions; Care by Volvo; Millennial consumers; loyalty; brand communities; social bonds on social media;

    Abstract : Introduction: Subscription is a fairly new phenomenon, with several arising innovations. One of these innovations is Care by Volvo. This business model counters ownership of cars to accessibility to cars, which several generations also seem to do. One of these generations are millennials which are the focus of this study. READ MORE

  3. 2. PSS Design in Practice - How a Choice Experiment Can Help Configuring a New Subscription Offer. The Case of Care by Volvo’s Used Car Subscription Offer

    University essay from Göteborgs universitet/Graduate School

    Author : Fabian Perktold; Moritz von Raczeck; [2019-07-09]
    Keywords : PSS Design; PSS Configuration; Servitization; Car Subscription; DCA; Discrete Choice Experiment; Choice-Based Conjoint; Customer Preferences; WTP;

    Abstract : Background and Purpose The automotive industry is facing huge challenges as the perception and utilization of cars is changing. As a result, many automotive companies are increasingly moving away from solely selling cars and starting to offer bundles of products and services (PSS) instead. READ MORE

  4. 3. Engine air filter requirements : How different running conditions affect service life

    University essay from Karlstads universitet/Institutionen för ingenjörsvetenskap och fysik (from 2013)

    Author : Petter Malmborg; [2019]
    Keywords : air filter; airfilter; product development;

    Abstract : The internal combustion engine requires clean air in order to operate without problems the entire service life. The air filter acts as a barrier between the ambient air ridden with particulate matter, and the sensitive interior of the engine. READ MORE

  5. 4. Servitization in the Car Industry: A Case Study of the concept Care by Volvo

    University essay from Göteborgs universitet/Graduate School

    Author : Rebecca Kjellberg; Erica Lagerkvist; [2018-08-02]
    Keywords : Servitization; Servitization in the car industry; Servitization in manufacturing industries; Servitization and Customers; Subscription; Service and Value Adding activities;

    Abstract : In recent years, product-based companies are adding more services to their products and in contrast to the traditional perspective, products can now be add-ons to services. Hence, servitization has entered the manufacturing industry and more specifically the car industry. READ MORE

  6. 5. Securing the just-in-time delivery for the after-market : Study at Volvo car customer service

    University essay from Högskolan Väst/Avdelningen för maskinteknik och naturvetenskap

    Author : Olivia Allgurén; Sanna Patama; [2015]
    Keywords : Just-In-Time; referral; secure; knowledge; delivery; service; after-market; improvement; distribution; centres;

    Abstract : The thesis has been performed at Volvo Car Customer Service in Gothenburg, Sweden. The output from the study will support Volvo to secure the Just-In-Time delivery of referrals for the after-market. READ MORE