Essays about: "Waseem Uddin Choudhry"

Found 1 essay containing the words Waseem Uddin Choudhry.

1. 1. To enhance service performance by using Feedback and Compalint Management operation by involving customers :  A case study of container terminal and its customers

   University essay from Avdelningen för företagsekonomi

   Author : Waseem Uddin Choudhry; [2012]
   Keywords : ;

   Abstract : Purpose The analytical purpose of this thesis is to link theory on how customerinvolvement should strengthen customer relationships, with empirical data on howtheir involvement looks like. The empirical purpose is to explore the importance ofcustomer feedback and complaint management in overall customer involvementprocess. READ MORE