Essays about: "Yaqi Quan"

Found 1 essay containing the words Yaqi Quan.

  1. 1. Service Quality Perspective and Customer Satisfaction: : Xingya Technical Communication Company

    University essay from Högskolan i Gävle/Företagsekonomi

    Author : Yuan Chi; Yaqi Quan; [2016]
    Keywords : Service quality; Customer satisfaction; differentiated services; service promptness;

    Abstract : Aim: The purpose of this study is to investigate the evaluation and conceptualization of service quality and its interactive impacts for customer satisfaction. This study provides some positive and constructive proposal to make up the service gap ,and provides preliminary results supported by SERVQUAL model to measure the mutual interactions between service quality and customer satisfaction. READ MORE