Essays about: "Yeshodeep Khati"

Found 2 essays containing the words Yeshodeep Khati.

1. 1. Artificial Intelligence in Customer Service : A Study on Customers' Perceptions regarding IVR Services in the Banking Industry

   University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

   Author : Emil Åberg; Yeshodeep Khati; [2018]
   Keywords : IVR; AI; Customer Service; Banking; Customer Satisfaction; Wait time; TAM; Technology Acceptance Model; Sweden;

   Abstract : Title: Artificial Intelligence in Customer Interactions: A Study on Customers' Perceptionsregarding IVR Services in the Banking Industry Purpose: The purpose of this paper was to explore consumer perspectives on automated IVRcustomer services. Design/methodology/approach: This research paper was conducted qualitatively, where theresearchers developed a framework and a suggested model based on existing research andcollected primary data from eight interviews with open-ended questions. READ MORE

3. 2. The role of trust in charity organizations from a donor’s perspective

   University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

   Author : Aleksandr Sedov; Yeshodeep Khati; Jan Kristl; [2017]
   Keywords : Charity organizations; donors; trust; commitment; satisfaction; credibility; competition; relationship marketing; quantitative research; deductive research.;

   Abstract : It is very important for charity organizations to stay competitive nowadays. Due to the fact that the competition within this sphere has been growing, the companies have to search for new ways to attract donors. One way to do so is to identify the aspects a company should mainly focus on while building trust and relationships with their donors. READ MORE